We rented a minivan on a recent Memorial weekend trip to Williams. Service was excellent and people were friendly. When we arrived at the campground, the van was waiting for us. The van was another story. it had 184,000 miles on it, the check engine light was on, the low tire light was on and one of the doors wouldn't close on its own. We called the emergency number several times, but no one ever answered or called back to answer the messages we left. Fortunately, the car held together and got us to the Grand Canyon and Sedona, but not without constant anxiety.