Try posting a request for a guide on forums such as www.theshanghaiforum.com
There should be some eager student ready to accompany you to both cities and show you around.
We have booked a guide so that they can get us taxis etc when needed. But if you buy the Lonely Planet Shanghai book you can identify your main interests & show them the maps in the book & ask them to take you to those places. I am sure that will work for us (going in October). The Lonely Planet book has the names of the places in chinese as well as english, so you can try saying them to the guide!
I just came back from Shanghai trip, did Hangzhou and Suzhou. I can't speak Chinese but found no problem getting taxi as long as you are well prepared. What you need is the name of places you like to visit in Chinese to show taxi, in English for yourself and better if you also have in pinyin (spelling sound) so you can at least pronounce that word in Chinese somehow. For Chinese part, you better have a big letter size as some of taxi drivers are not young :-) so they don't have to take his eyeglasses.
For example, 杭州 / Hangzhou / Hángzhōu. I print a lot of name in one sheet, show andn point to the taxi drivers. All taxi drivers i met there are nice though we don't speak to each others.
I am planning to go there too. A friend recommended this website. Do check it out. www.ctrip.com. They do have English speaking tours.
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