I have been dealing with the OU Inn for the last 8 years since I was in college. As much as they promote themselves as a "full-service", higher-end hotel, their service does not back this up. The management is young, unprofessional and unwilling to work with customers on any issue. They all "pass the buck" of blame onto someone else and even the GM does not give you straight answers. I have had many issues with them and would recommend Amerihost over The Ohio University Inn. Don't fall for the advertising that the OU Inn tries to promote. Staying there is not an elegant retreat and actually left me more stressed during my vacation recently.