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The Ohio University Inn has bad Customer Service

Ohio
1 post
The Ohio University Inn has bad Customer Service

I have been dealing with the OU Inn for the last 8 years since I was in college. As much as they promote themselves as a "full-service", higher-end hotel, their service does not back this up. The management is young, unprofessional and unwilling to work with customers on any issue. They all "pass the buck" of blame onto someone else and even the GM does not give you straight answers. I have had many issues with them and would recommend Amerihost over The Ohio University Inn. Don't fall for the advertising that the OU Inn tries to promote. Staying there is not an elegant retreat and actually left me more stressed during my vacation recently.

Cincinnati
Level Contributor
47 posts
4 reviews
1. Re: The Ohio University Inn has bad Customer Service

srtraveller: our daughter considered going to Ohio University but is now a student at Western Kentucky U. My husband is an OU grad and we could very well have been parents booking a room at the Univ. Inn this Fall. Thank you for your post (for other parents). That is very useful info.

Since my husband is an OU grad, we've been going to the Athens/Hocking Hills area for several decades now. Places we have stayed at are:

Lake Hope State Park (several types of cabins). Nice park, great for families. 30 minute drive from Athens:

www.dnr.state.oh.us/parks/parks/lakehope.htm

Cabins at Cedar Grove. Also an approx. 30 minute drive from Athens. (I can personally attest these are VERY well maintained, clean cabins, hot tub chemicals checked DAILY!):

http://www.cabinsatcedargrove.com/

Amerihost at Logan, OH, short drive from Athens. Very well maintained hotel:

http://www.hockinghills.com/external/2ah.htm

For a complete Hocking Hills lodging info link:

http://www.hockinghills.com/external/2ah.htm

Many options besides the University Inn.

OhioValleyMom/Mary/Cincinnati

KUY
US
14 posts
2. Re: The Ohio University Inn has bad Customer Service

I do not particularly feel that way. When I came here, service was decent.

3. Re: The Ohio University Inn has bad Customer Service

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