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Credit card invalid for KANKU-WEBTOKU ticket?

Singapore
Level Contributor
216 posts
1 review
Credit card invalid for KANKU-WEBTOKU ticket?

Hi all

I have been trying a few rounds to book the Limited Express Rapi:t ticket on the webtoku website but I keep getting an error message which says that my credit card is invalid. Has anyone encountered this difficulty? I am wondering if the website only accept local japan credit card numbers?

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8 replies to this topic
Illinois
Destination Expert
for Chicago, Illinois
Level Contributor
57,725 posts
67 reviews
1. Re: Credit card invalid for KANKU-WEBTOKU ticket?

Did you contact your credit card company to let them know that you’re using your card for a purchase from Japan?

Singapore
Level Contributor
216 posts
1 review
2. Re: Credit card invalid for KANKU-WEBTOKU ticket?

nope.. we make overseas purchase previously and never had to call up the credit card company. Is this practice unique to Japan website?

Level Contributor
398 posts
1 review
3. Re: Credit card invalid for KANKU-WEBTOKU ticket?

Japanese websites typically do not distinguish between domestic and international cards and do not check the billing address.

Illinois
Destination Expert
for Chicago, Illinois
Level Contributor
57,725 posts
67 reviews
4. Re: Credit card invalid for KANKU-WEBTOKU ticket?

It couldn’t hurt to call. Your credit card company might be blocking it if they suspect that it might be fraudulent.

Tokyo and California
Destination Expert
for Tokyo, Kyoto, Osaka, Shinjuku, Japan
Level Contributor
28,833 posts
69 reviews
5. Re: Credit card invalid for KANKU-WEBTOKU ticket?

Some Japanese websites don't take foreign issued credit cards. Nankai Rail might be one of them.

Level Contributor
233 posts
7 reviews
6. Re: Credit card invalid for KANKU-WEBTOKU ticket?

Maybe try another card if you have. Seems like only Visa and Master are accepted. Card must have Verified by Visa or MasterCard SecureCode respectively. A OTP will be sent to your phone if you have those features.

Singapore
Level Contributor
216 posts
1 review
7. Re: Credit card invalid for KANKU-WEBTOKU ticket?

Have tried a few cards from different banks but all doesn't work on the website. The cards work on everything else, but not the kanku-webtoku site.

Sydney, Australia
Level Contributor
1,870 posts
44 reviews
8. Re: Credit card invalid for KANKU-WEBTOKU ticket?

Is it really worth spending that much time on? Why not just buy a ticket at the machine or ticket office when arriving? These trains don't sell out, right?

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