We were very excited about our trip to LM in Jan 2010. Sadly, we have cancelled our accommodation at LM, due to less than clear rate advertising. Others might benefit from our experience.
Booked a beach front pool villa thru travel agent for THB43,000++ a night for 5 nights for ourselves plus 6 + 8 year old children. We know this is peak season, so expected to pay top price. Our travel agent confirmed with LM the rate covered 2 adults and 2 children. Turned out that this is not actually the case....
The following is an extract from their website:
The charges noted below are for your information should you require a rollaway or crib during your stay. Restrictions or availability for the items below may apply to specific room types.
Extra rollaway: THB 3675.00 per rollaway/per night.
Child rollaway: No charge
Crib: No charge"
We had planned for one child to sleep on the day bed (permanently fixed within an alcove in the room), and another child to be accommodated on a rollaway.
The LM advised us recently that the day bed is considered to be the rollaway (this baffles me, as the day bed is a permanent fixture and is not required to be added to the room). The "extra" rollaway would be charged at THB3675 per night++.
On principle, we have cancelled our booking with LM, as I believe their behaviour has been appalling and their advertising has been untruthful and manipulative.
I have spoken to their reservations people, however I'd like the opportunity to let the GM know how disappointed I am. Does anyone have the name of the GM, so that I might email him?