I've been researching the Sarojin as a possible resort to stay at and read all the reviews on here. The one thing that has struck me above all is the arrogance of the management responses to negative reviews. I find them incredibly condescending and rude. They are often unnecessarily defensive. I understand the desire to respond to a critical reviewer but I find Andrew Kemp's replies nasty. I suspect some of the complaints guests had are in reality pretty trivial, but it's not their critiques that will prevent me from staying there. It will be Kemp's ungracious and vindictive (and sometimes personal) attacks on reviewers. This website is supposed to be a democratic medium for people to voice their opinion and it shouldn't be subjected to hotel management's patronising attitude.