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TGS Tours rocks!!!

London, United...
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34 posts
131 reviews
93 helpful votes
TGS Tours rocks!!!
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Hi,

I have to say I must have been one of Nikhil's most demanding customers. I wanted to plan the perfect tour of Rajasthan for myself and 5 friends to celebrate a few birthdays. This unfortunately involved many questions and many changes of mind, plans and routes. All my requests were answered quickly intelligently and patiently and finally thanks to Nikhil I had the perfect holiday planned. Visa's bought, injections done all packed and ready to go, what could go wrong?

BA went on strike!!! (don't get me started on that airline) After trying every other airline and route to get to Delhi with no avail we sadly had to send cancellation emails to TGS Tours, Air India and all the hotels we had booked

First email back was from Nikhil sympathizing and saying there would be no cancellation fee at all!

We were not so lucky with the airlines or hotels. As we have no insurance to cover our costs in India, Nikhil's was a very welcome email to receive. What a nice guy!

i just want to sing the praises of TGS Tours along with many others. Nikhil is not only very patient with a vast knowledge of India and its workings he also has a very kind heart

We will try and do the planned trip later in the year and the first person I will contact will be Nikhil at TGS Tours

Many thanks Anna

Lincoln, United...
Level Contributor
1,637 posts
233 reviews
268 helpful votes
1. Re: TGS Tours rocks!!!
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Sorry about your cancelled trip.

Lincoln, United...
Level Contributor
1,637 posts
233 reviews
268 helpful votes
2. Re: TGS Tours rocks!!!
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Pressed the "Post button too quickly"

What I was going to say was sorry about your cancelled trip and make sure you do the trip another time.

I am currently planning a trip to Madhya Pradesh and this has made it even more obvious to me what a great firm TGS and Nikhil are to deal with. Nikhil has kindly helped me try to find an agent in Madhya Pradesh, but all the major ones were just not willing to help at all, which was very frustrating. They just didn't want to deal with a single traveller, they just wanted to deal with big tour groups. We have finally found one who is helping and I hope he will be good when we are on the ground. But it has brought home to me just what a great ambassador for India and Indian travel Nikhil and his company are.

Udaipur, India
Destination Expert
for Udaipur
Level Contributor
4,862 posts
85 reviews
63 helpful votes
3. Re: TGS Tours rocks!!!
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dear annainasia,

for demanding guest TGS is right choice. as they are oldest orgnisation in rajasthan tourism.

enjoy your tour

Surrey UK
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18 posts
6 reviews
1 helpful vote
4. Re: TGS Tours rocks!!!
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We have just returned from Rajasthan where Nikhil and TGS looked after our ground arrangements and some train bookings and agree with all of you that their service is absolutely impeccable and faultless. Unfortunately our 14yr old daughter became very ill while we were away (we now know it is glandular fever). Nikhil helped us by checking out doctors and specialists through his vast list of both personal and business aquantances so we always felt in safe hands and helping us with hotel and train changes, His staff including all of the drivers were brilliant, In particular his staff in Udaipur, where our daughter was in hospital. Anand the manager in particular as he even stayed with me at the hospital until 1.30am before going off to deliver blood samples to the lab in order to speed the results up. That really is going beyond the call of duty. Everyone was so sympathetic and I think genuinely concerned. Nikhil was always calling checking on her progress. Cannot reccommend TGS highly enough!

Their knowledge of this beauticul, colourful country is unquestionable.

London, United...
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34 posts
131 reviews
93 helpful votes
5. Re: TGS Tours rocks!!!
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Yes we had a nice holiday in Bali, but cant wait to get back to India. And Nikhil will be the first person I contact

I have to add that 6 out of the 7 hotels I booked en route in Rajasthan were very sympathetic and kindly did not impose their cancellation charges. Garth Jaisal in Jaisalmer even refunded me my US$300!

The only hotel to charge us was Jagat Niwas in Udaipur who charged us for 3 nights accom. So guess which will be the only hotel I will not be staying in on my next trip!!!

Udaipur, India
Destination Expert
for Udaipur
Level Contributor
4,862 posts
85 reviews
63 helpful votes
6. Re: TGS Tours rocks!!!
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annainasia

so said that jagat niwas charged for three night cancellation. they shall charge for first night retention & rest two nights refund.

another option for your future trip could be Karohi Haveli in Udaipur

Manila, Philippines
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42 posts
37 reviews
22 helpful votes
7. Re: TGS Tours rocks!!!
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Hi,

It's really embarassing that I only make this review just now when I was supposed to do this in 2008.

My daughter got married to an Indian national in New Delhi in October of 2008 and had a huge wedding( 500 people) for three days. My daughter and her husband live in New York and had many guests traveling in to New Delhi to attend their wedding including our relatives from Manila.

I had booked TGS Jaipur <tgsjai@gmail.com> to collaborate with me three months before the wedding and I can tell you how Nikhil have been so patient with me because I kept changing dates and plans and how I kept calling him all the time. He had given me the best suggestions and had helped me organized everything. He took care of all of our guests who wanted to see the "Golden Triangle" and were so happy with the tour. They were so excited to tell me that TGS even treated them to a restaurant. (pls. don't expect this) Our guests came and went at different schedules and they were all more than satisfied. He is so proffessional, educated and spoke English so fluently and more than anything ,so proper.

His drivers and staff are very proper, honest and were punctual.The price that TGS quoted was more than reasonable. The innova cars we used were clean and not old.

I cannot thank TGS enough for taking care of us and how they made us feel so safe in India that we knew we were in good hands.

I highly recommend TGSjai and thank you Tripadvisor for this.

8. Re: TGS Tours rocks!!!

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Removed on: 28 July 2019, 23:45
Mumbai
9 posts
1 review
9. Re: TGS Tours rocks!!!
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Hello All Travelers:

To all such 'nice reviews' here about TGS - I have a different experience with them. I have enquired with them about package tour cost.

After 10 days of email interaction and taking all information 'Nikhil Pandit' expects his customers say to him to book directly the hotels 'without quoting rates and package cost' - What is this kind of travel company? Never heard of such services - I dont know if I am paying in Rupess or $ and a penny or Millions?????????

This shows all reviews about him and this agency here is 'fake' and probably posted by their own members.

Guys - be aware of this malpractices & request to share with others too!

Happy Traveling!

Jaipur, India
Level Contributor
756 posts
2 reviews
2 helpful votes
10. Re: TGS Tours rocks!!!
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Dear AshMatrix

We received a query from an ABJunior which I assume was you. We offered to give you a cost of your tour after booking the hotels you had short listed. The purpose of booking hotels was to get an accurate cost depending on category of rooms available.

We did advise you we need to book hotels, check categories of rooms available and get back to you with costs of each hotel.

However you refused to share your name with us even after several requests . We cannot book hotels if we do not have your name in which to make the bookings in.

We have not asked you for any payment and you were always welcome to cancel the arrangements if you did not find the offer made acceptable without any cancellation charges being levied to you. We were not going to charge you any cancellation or service fee for the effort we were going to put in on your behalf.

However we cannot work with anonymous clients. We had no choice but to tell you you should book your hotels yourself.

It is sad you that instead of appreciating what we had offered to do for you, you have even gone to the extent of denigrating the esteemed members of these forums like K_Yogi (on another thread) who has 4000 posts compared to your 8 posts half of which are to attack TGS

Sincerely regret any inconvenience caused

- Manjari Pandit

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