Hi all,went to Birmingham last week,although never again-we picked up some good tips!arrive so early you are still asleep!(parking & waiting to get in)Get your number from the reception..if the queue is massive panic immediately-dash to another free window-tell the nice lady you have travelled from far to come here-they keep visas back for people with this problem(after they tell you there is only 200 allocated for that day and they are all gone!)The nice lady will take your name-no more queue(so you thought!)wait till called back.(numb bum syndrome)you will be allocated a ticket-then go back and wait again for your number-then finally they call you-ask for your documents/money etc...then tell you to come back at four o clock!Ok, eat,drink,pub..no shopping here..return to...queue..80 or more in front of us..passed by reasonably quick...aha!got there...finally..to be in time for the rush hour traffic, thick fog and very lost on the ringway!Hope this helps!!!!!!!!!