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Almost a Pre-fight show waiting for Fight Tkts at Hard Rock

Philadelphia
Level Contributor
533 posts
2 reviews
Almost a Pre-fight show waiting for Fight Tkts at Hard Rock

OMG. Hard Rock really needs to step up their game when issuing Comped Entertainment Tickets.

I have never seen such disorganization for picking up comped tickets for the HBO Living Boxing Event at the Etess Area in Hard Rock on Sat., 8/4. I don't feel like writing a long drawn out post but it was getting real ugly with hundreds of people waiting for fight tickets and NO queue lines whatsoever setup;no security,no employees- it was a mess. I really don't know how hard it is to have ropes setup and security guards posted to create an orderly ticket pickup process. It's really a no brainer but somehow Hard Rock couldn't get their act together. At one point there was a crowd surge and I was seriously afraid of being trampled on.

Saving grace was I received my tickets and the Main event title match was an Upset victory by the Challenger - GREAT Fight!

I hope Hard Rock learns from this incident and manages their ticket distribution better or people are going to get hurt!

Edited: 06 August 2018, 07:36
11 replies to this topic
Mullica Hill, New...
Level Contributor
8,303 posts
8 reviews
1. Re: Almost a Pre-fight show waiting for Fight Tkts at Hard Rock

If you didn't feel safe why did you stay?

Atlantic City, New...
Level Contributor
81 posts
2 reviews
2. Re: Almost a Pre-fight show waiting for Fight Tkts at Hard Rock

Employees are hard to find in AC.

Edited: 06 August 2018, 16:56
New Jersey
Level Contributor
538 posts
3. Re: Almost a Pre-fight show waiting for Fight Tkts at Hard Rock

We got shut out from the fight. Our group of 8 got to HR around 1030pm. 4 of us had reserved 2 tickets each by phone during the week. No fight ticket offers came up on our accounts when we swiped our cards at the kiosk, and the players card desk downstairs was closed. Somebody told us that the upstairs desk said no more tickets available, so we didn't bother going up the escalator. The ticket-taker at the gate told us to check the concierge desk for our tickets. There was nobody at the concierge desk. We went into the VIP check-in room, and the agent made some phone calls. We were told there were no more tickets available, that they had over sold the event. Of course we got some "I told you so's" from the wives, that we should have gotten there earlier. Sounds like it was pretty crazy earlier, so maybe all for the best. Alvarez was a 1-4 underdog, saw the highlights online later that night. Sorry I missed it.

New Jersey
Level Contributor
585 posts
1 review
4. Re: Almost a Pre-fight show waiting for Fight Tkts at Hard Rock

There’s no reason ticket distribution should be such a cluster-F. Hope Hard Rock gets their act together with what should be a simple operations task.

Philadelphia
Level Contributor
533 posts
2 reviews
5. Re: Almost a Pre-fight show waiting for Fight Tkts at Hard Rock

Coachbelly:

We're pretty experienced at this and had printed out the ticket vouchers on Thursday since we were there that day. The voucher said that tickets had to be picked up at the 2nd floor Registration Desk (That's to the right of the hotel room Elevator bank) starting at 4:00 PM. Knowing how these things work we showed up at 3:30PM and there were probably 75 people forming a line on their own. Behind us the line stretched all the way around the 2nd floor escalator atrium. People were punchy at the front since there were no ropes and shouting to others no to cut the line and get to the back. Seems like half of the people their had vouchers and half did not. Even when they started to bring a couple of security guards around 4:30!!! they literally did nothing but stand around watching the increasingly agitated crowd breaking the self formed line and crowding the Registration Desk. They didn't start handing tickets until about 4:45pm and it was pretty much a free for all.

We arrived about 8:45pm and saw some of the undercard fights. I have never been in this area and the setup is pretty good, TBH. The seats are VERY comfortable and we had left side seating. The AC was set quite cool. The audience was good, and the sound system was excellent!! They had a great soundtrack- DJ Quality - playing a great variety of music in between bouts that put everyone in a good mood.

Edited: 06 August 2018, 22:55
New Jersey
Level Contributor
538 posts
6. Re: Almost a Pre-fight show waiting for Fight Tkts at Hard Rock

Yeah we blew it. We came down on Friday night and should have taken a walk over to HR during the day on Saturday to be safe.

I recall the telephone agent saying to swipe the card at the kiosk and print the voucher, but don't recall anything about a cut-off time or first-come first-served...never had this happen before.

We figured that once the reservations were made, the tickets would be reserved for us....that's what a reservation is supposed to mean.

Lesson learned.

Atlantic City, New...
Level Contributor
1,285 posts
23 reviews
7. Re: Almost a Pre-fight show waiting for Fight Tkts at Hard Rock

Sure hope they have an improved system for the WWE event

New Jersey
12 posts
8. Re: Almost a Pre-fight show waiting for Fight Tkts at Hard Rock

That is interesting to hear. How does seating work with comped tickets? Are you not assigned a seat at that time? I purchased tickets in advance since I wanted to make sure to see the fight.

Philadelphia
Level Contributor
533 posts
2 reviews
9. Re: Almost a Pre-fight show waiting for Fight Tkts at Hard Rock

Comped tickets for shows and events where there's assigned seating are generally first come, first served and you DO NOT choose your seats at the time of reservation. Sometimes there MAY BE a better seats stack for higher level players but again you have no say in what seats are assigned to you. That's how most of the casinos work.

Edited: 08 August 2018, 07:49
New York, NY
Destination Expert
for Atlantic City
Level Contributor
6,035 posts
25 reviews
10. Re: Almost a Pre-fight show waiting for Fight Tkts at Hard Rock

agreed... you generally have no say in where those seats will be.

but my experience has been that there definitely is a hierarchy for ticket distribution, based on status or play. if your tickets are in an envelope, they have likely been chosen by a host, or a host sent a message to the box office asking for better seats for their clients.

the rest are indeed distributed "off the top of the pile," but my experience has been that there are often two or three piles. seven stars or noir players, for instance, are more likely to get tickets from the pile that includes ringside seats or seats closer to the stage... the seats that most would consider to be "better."

paying with cash or credit card? good luck! even if you order on the first day of sale, you are unlikely to secure super premium seats... they are almost always held for distribution by the casino to preferred players.

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