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Avianca/LATAM cancellation policies

canada
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453 posts
5 reviews
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Avianca/LATAM cancellation policies
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I’ve having a little trouble understanding which fare classes on these airlines offer the ability to cancel for a full refund, does anyone know?

For example, I think the Avianca L and XXL fare classes do?

4 replies to this topic
Washington, DC
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2,640 posts
95 reviews
86 helpful votes
1. Re: Avianca/LATAM cancellation policies
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L and XXL offer refund. they are fully flex econ and biz fare respectively

XL also offers refund but fee applies. this is restricted biz fare

the equivalent for latam is likely the TOP fare. just top of my head, didnt read in detail

canada
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453 posts
5 reviews
3 helpful votes
2. Re: Avianca/LATAM cancellation policies
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Perfect, thanks! I booked the Avianca. Now all of my flights are fully cancellable except the one island hop on Emetebe, in case of COVID interruption. Seems that travel insurance in Canada explicitly excludes coverage for this right now.

The Netherlands
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599 posts
3 reviews
3. Re: Avianca/LATAM cancellation policies
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You may want to double-check whether cancellations due to "unforeseen circumstances" like COVID would overrule their refund policy, as that's the trick airlines like to play nowadays. Don't ask me how I know... :-(

drftr

Washington, DC
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2,640 posts
95 reviews
86 helpful votes
4. Re: Avianca/LATAM cancellation policies
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i hope OP can speak fluent spanish or know someone who can. even pre-covid, Avianca is not an easy party to deal with when it comes to getting money back, and even when one is in the right. look around the web, many ended up filing credit card chargeback to solve their problem. the impression i get is Latam is a bit better. but not faultless.

i have no personal experience with either in getting refunds, nor do i want to gain that experience. i just heard enough stories for me to stay away

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