This is my first experience with the Grab Taxi service.
Bluebird charged me 57k to get to Lotte Mart from villa in Sanur.
I also caught a ride on the back of a motorbike – good for short distances – from the southern end of Sanur to the northern end (Jl Tamblingan).
Both times the driver/rider arrived within two minutes.
All in all a very successful experience.
Guide for first timers, like myself:
Downloaded the app.
I registered: email address, you can enter your home mobile number if you do not have a local number. However, drivers will only be able to contact you, if required, via SMS (text). All messages are sent via the App, anyway. They are also translated to and from the driver if they don’t speak English.
Grab will send a verification code to your email address or phone number.
Set up profile. You can add credit card details here, but I chose to pay in cash. The other option is a cash card (OVO), which you need to buy and preload cash. I prefer the real thing: cash is king in Bali and I like the idea of paying after my ride is complete.
Getting a ride: works much like Uber. Map of your area is displayed with available vehicles. Type in pickup point. Then type in drop off area. You do not have to be totally accurate on addresses as long as you have a business name, or address, the app will find it for you and display a list of likely places. Choose one.
The centre of the screen will show a vehicle and an estimated pickup time, you may see a car or bike depending on your last ride. For example, my last ride was on a bike: picture of motorbike, Grab Bike (name of service) 5 min (wait time).
Click on that and you will see all the options as below including price (select one)
GrabCar Plus (Only 5 star rated Drivers, usually late model, unmarked vehicle)
Grab Car (1-4 seats, sedan or small APV [SUV])
Grab Bike (Clearly identified with Grab markings, logo)
Grab Car (1-6 seats, APV [SUV])
Grab Taxi (Similar to Bluebird identified with Grab marking, logo [however, I would not use this in touristy areas as other Taxi drivers and some hotels dislike Grab. Therefore, discretion is preferred for the time being: also set pick up point outside hotel for example, not hotel lobby]).
Choose one option: varying prices quoted (will give a sample at end of post).
Click on options if you want to send a note to driver: ie: I’m a white skinned male wearing a large cowboy hat. Then Press confirm! Otherwise, next step:
Within a few seconds a driver will confirm pickup via text on the app. You can text back OK or other info required such as where you are waiting at shop?
Reply in front of BNI ATM near entrance, or whatever.
I found the drivers do not take long to arrive, the estimated wait time is generally very conservative (on the long side).
After the ride you can rate driver.
You will also have a receipt sent to you via email.
Sample of quoted price:
Pickup point: Sanur Jl Tamblingan
Destination: Denpasar International Airport Departures
Grab Car Plus: 91k
Grab Car: 76k (My preferred option)
Grab Bike: 34k
Grab Car: 91k (Second preferred option if lots of luggage)
Grab Taxi: 107k
* Prices quoted can vary slightly.