Bookaway mentions: "TICKET EXCHANGE : Passengers need to exchange their voucher for a paper ticket at any of the ticket counters at the train station."
while 12go.asia says: "Sri Lanka Railways does NOT issue e-tickets! A PAPER TICKET is required when boarding. You CANNOT exchange tickets at the train station" and suggests we order delivery to hotel
Also, we want 2nd class reserved but I could not see any seat number on the ticket at Bookaway (I did a simulation up till payment point).
Do you know which of the two websites is correct in regard to the exchange of tickets at the train station? Do you suggest any better way to reserve tickets? We tried contacting our host in Kandy to ask if they can assist with the reservation but they weren't too helpful.