I found out that my account on irctc.co.in has been disabled. I sent an email to the support and I got following answer:
"Please note that you did not mentioned proper address in your user id profile so your user id has been deactivated due to Garbage or Junk profile.
We request you to write us that address which you mentioned at the time of registration along with address proof in which the same address should be reflected to pursue the matter."
I sent them my address which is the same as I filled in at the time of registration. However, I got the same answer as in the first email. Do you know what they need to restore my account? What do they mean by "address proof"?
Thank you very much for help.