I'm booked with a respected tour operator and have paid a deposit (more than 50% of the total price).
Before I booked, email replies were usually within 24 hours.
2 weeks ago they sent me an email that I immediately queried, and followed up, and have yet to receive a reply.
I like to have confirmations/reservation# for all components of a trip (even when using an agent) and I am having trouble getting those.
Is it OK if I independently contact the individual providers (internal flights, accommodation, gorilla trek permits) to get confirmation and reservation details?
Or is that considered bad practice?
I've read elsewhere it may be a cultural thing - if the operator has all the confirmations and bookings made, they don't see the need to send all that through to the client.
I don't want to insult anyone, but I DO want confirmation and proof of all my bookings :)