We used Gate - 1 for our trip to Costa Rica in February. I would not use them again – period.
When we arrived in San Jose, the hotel they put us in was a total crap hole - (Hotel Europa) – complete with roaches, dirty bathroom, broken windows, and moldy carpets. I called them directly from Costa to complain to the customers service supervisor, Christine.
She acted like I was imagining things and told me to write a letter when I got back to the U.S.. The hotel was so bad, I spent my own money on another place, as we had originally planned on staying there on our last night. After 8 emails of documentation and pictures, they finally returned only $50, which did not cover the price of the international phone call!!
They denied that they were to provide a 4-wheel drive vehicle to us as well, which is a must on the rocky terrain of the country.
We will never use Gate – 1 again