We recently booked a DC Gray Line Tour, but then realized shortly thereafter we couldn't attend the tour. So I called to cancel the booking.
According to their site, you have until four days prior to your tour to cancel and receive your full amount refunded.
Here's the cancellation process..... (in the order the events occurred).
Called them to cancel the tour at 5pm EST. I get a young man answering the phone, he says he cannot cancel tours, and only "Linda" can cancel tours (she leaves at 3pm daily). They cannot cancel tours through their Website.
The next morning, 8am, I speak with "Linda". She tells me I should be able to go into the Website and cancel my tour there. I thank her, hang up, then go to their Website to find out first-hand, you cannot cancel their tours through the Website.
I called "Linda" again, she tells me this time, the only way they can cancel and refund the tour is by sending her an email to her business email address with the Invoice booking number for the tour and reason for cancellation. Ok great. Done.
One week later.... I called "Linda" again to find out the status of my cancellation and refund. She says she can't refund money and that's handled through the Accounting department by "Melissa", and gives me her number.
I call "Melissa". She says I need to send her an email to her business email address for Martzgroup and request the refund there with the invoice number and reason why.
This has been going on for over a week now, with no end in sight.
ONLY BOOK WITH THEM IF YOU ARE 100 PERCENT CERTAIN YOU WILL BE ATTENDING A TOUR!!!!