Has anyone else had the misfortune to use the Discover Aust/Discover West website to book accommodation?
We used it recently to book accommodation in Pemberton. The accommodation was advertised on their website as 4 Star having a great restaurant, nice rooms and a pool. Unfortunately this was false advertising as the motel (Karri Forest Motel) was definitely not even 2 Star the restaurant was closed, the pool brown and rooms disgusting and dirty. No refund was available from the motel as we had paid all our money upfront weeks before to Discover Aust. They also refused a refund and said they only act
as the booking agent and do not guarantee the provision of services!! Beware if you are looking at booking anything through this website as there is no guarantee you will get what was advertised and NO way they will refund your money. We are the losers unfortunately having paid up front for 2 rooms. I would be interested to hear if anyone else has had this problem.