I got a cab with 13Cabs one Sunday. The driver stole money and electronics from my bag and 13Cabs initially said that they had no record of my trip and accused me of lying. When I provided them with the details of the trip (which I thankfully had from using the app) they said that since they don’t employ the drivers directly they have no responsibility to assist and that they cannot provide driver details. Eventually had to get police involved. Will Never use again. You have no protection from the drivers.