Worst service ever and I have booked thousands of cabs around the world! Cab driver #599332 refused to switch on his meter and demanded $100 cash up front. Said it was "surge pricing" for Melbourne Cup. When we complained to 13CABS they rang the driver we could hear the phone ringing and he refused to pick up the phone. #599332 driver he told us he was his “own boss” and answers to no-one! I became scared we were never going to make it home safely. He threatened to drop us off in an unfamiliar location unless we paid the "surge" price. I have messaged, emailed and tweeted 13cabs for four days received no response. I would like some assurance from the operator that steps have been taken to ensure passengers are charged fairly and are safe. All over their facebook page I can see 13CABS advertising "no surge pricing" this is false advertising and therefore illegal. Will use a nice safe uber with a 5* rating next time at an agreed price. Don't get scammed like I did!