About two hours ago I went on the phone to request a luggage upgrade from Tiger Airways from just hand luggage to 20 kg (cost $40), they processed a credit card payment, gave no receipt number and told me I would receive an email receipt within 5 - 10 minutes. If they don't send me a receipt / confirmation email, I assume my upgrade will be invalid at check in at the airport (after all they lose nothing but failing to confirm my upgrade). Credit statement for today not available yet. Anyone with a similar experience, can you please tell me if they will just waste my time if I call back to request confirmation? I know its just $40, but this will turn into $200 for a 20kg bag at the airport. Certainly wished I had done the luggage upgrade at time of booking (which is a $110 MEL-SYD-MEL trip including insurance, no seat reservation though).
Also, has anyone ever claimed on their cancellation insurance? After reading the fine print, it doesn't really seem like its worth anything.
By the way, when calling Tiger Airways, I found the call centre operator very difficult to hear, I had to ask them to repeat some statements, and at one stage was told "I already told you". I was required to give the booking reference number according to the phonetic alphabet which proved difficult when I couldn't remember the code word for Q (Quebec). I only had to wait about 10 minutes certainly ok with that, although the same recorded message repeated over and over without pause during the waiting time.