how rude of them to say that they had already told you,when you coudnt hear them,I have difficulty hearing,so I wouldnt be impressed about that..Id remind them that I am paying their wage,mind you,it sounds like theyd hang up on me if I said that!

From all the bad PR Tiger get here, I think Tiger possibly beat RyanAir hands down on the shoddy service front. There's always people who will come to their defence and say they had a good flight, on time, decent service etc...but the fact remains there's also an awful lot of discontent - especially as soon as you need to deal with a human being. Booking online and getting on the flight all seems as straightforward as with any other airline, in spite of the maze of extra charges which make the flights not much cheaper than any of the "proper" airlines, but one you disobey one of their petty rules or there's a delay or a problem, getting a resolution seems well nigh impossible. Pay peanuts and all that.....

All I can say penanghill is good luck!! And take any paperwork that you can when you check in (e.g. print out your credit card statement if/when the additional luggage charge finally shows up) just in case you end up in a dispute with check-in staff about what you have and haven't paid for...Oh and get there very early.

Flying Tiger seems to me like an awful lot of effort for a fairly modest cost saving!!

fly cheap.. expect cheap....

I am sorry to hear of your bad experience but I really believe, from reading the posts in this forum alone, that the stress associated with dealing with this type of airline is simply not worth it. Why spoil a holiday just to save a few $$.

out of the mouth of my 13 yr old nephew,after watching the show on them,Airways,.....who would fly with them!!

ps.....no insult to anyone who has flown them and not had a problem with,or does work for them and does do their job well.....

yes. lilyana.. lol

. some people do manage to fly with these cut price airlines and avoid the pitfalls that sadly others are inflicted with. I just think that if your holiday depends on being somewhere at a certain time (or connecting flights!!)

then why risk being dumped from a booked flight. There is a place for cheaper airlines but everyone needs to be aware of the risks

TW: Your last sentence is spot on...the only problem is that the people that jump at the super cheap airfares are usually also the most inexperienced travellers and therefore often unaware of the risks. And then to take it a step further, also they're also the ones most likely to try and make a fuss when they fall foul of the rules and restrictions on those bargain basement fares....

To this day I wonder whether Virgin or Qantas were sponsoring that dreadful TV show that showed all the arguments at Tiger check in counters. Tiger certainly didn't get any positive PR out of it - as evidenced by Lil's nephhew's comment!

Tiger Airways Call Centre is in Singapore, if you are lucky to get through.

Fly low cost and the experience is the same!

my nephew also had had awful experiences with Tiger apart from watching the show,his judgement was based on personal experiences.