Has anyone bought,from Lastminute.com and found, that despite what the emailed Lastminute.com hotel voucher says, when you get to your hotel, in this case Hotel Pollencina in Puerto Pollenca, they don't have the type of room you thought you paid for. i.e. a double room with a view and balcony?
We were put into a back room with no view and no double bed.
When immediately enquiring at the hotel reception desk, we were told the contract/agreeement the Hotel Group, that runs the hotel, has with Lastminute.com did not include for booking rooms with balconies or views, hence we were put into the room, from their records Lastminute.com had booked.
However, when I showed the hotel our voucher from lastminute.com it specifically mentioned "double room with balcony and view". The hotel were very interested and took a copy to take the matter up with Lastminute.com. They also showed me the email they received from Lastminuite.com for our booking and it stated "double room only" no mention of balcony or view. This would seem to vindicate the hotel's stance. I took a copy and have since emailed it back to Lastminute.com and included it in our compensation claim now with them. We await a repsonse.
We also booked our flight to Palma through lastminute .com, and as it turned out was a Flyglobespan flight from Glasgow. However, when we arrived to check in at Glasgow, we were told we had to pay an extra £26 for our hold baggage, both ways, making a total of £52 extra on the price of the holiday. Nothing in the lastminute.com holiday voucher states that we were due to pay more money for hold baggage.
We used Lastminute.com in good faith thinking that we would get what is says on the tin (or emailed holiday voucher in this case), but clearly there is some sharp practice a-foot in the lastminute.com camp.
Has anyone else had a similar bad experience?