Just ready to rent a apartment found on FlipKey that is handled by the Holiday Velvet agency. Communication with this agency has been fairly smooth, but my last communication with them gave me pause....they said, in effect, "You must call our contact from the airport in order to be met at your property and, if you don't, you'll have to arrange for your own accommodations." I can deal with that, but the next few lines threw me a little in that Holiday Velvet is not located IN Amsterdam and we will have only the one contact who is not, apparently, the owner. We are not adept at using cell phones in other nations and wonder if we will be at a loss should we have a concern and have only one contact and can only reach that individual by phone...I guess I'm thinking that, in a hotel environment, a problem is addressed by speaking to the person on the desk. Any input or experience with this company would be appreciated. (The specific apartment is called "Dam Palace Duplex") Thanks in advance.