My sister fell at the Ritz Carltin and cut her foot pretty bad. The Ritz totally came to the rescue. Nicholas the lifeguard who also is a paramedic rushed to the seen along with other pool member staff to her assistance. Eduardo was a doll. He rolled an umbrella over to block out the mid day sun and brought cold clothes. A wheelchair was brought to the scene and my sister was taken ep to our room, cleaned the wound up and bandaged. They came three times to re clean and bandage it up. Thank god it happened the day before we left.
USA transfer ( who are amazing) picked us up early, got us to the airport. Our driver got a wheel chair and airport staff were there to guide us right through to our gate. Never got thru CUN with such ease and speed. Sergio who got us to our gate said he'd be back to get us on the plane. And the stated time he was back and got us unto to the plane with ease.
I can't thank the staff at the Ritz and CUN enough. Once again, Mexican class all the way. I'm their biggest fan.