I have been having problems with Scotiabank ATMs in Puerto Vallarta using a Canadian Scotiabank card. On separate 2 occasions this month we tried to withdraw money, the first transaction was cancelled by the machine and tried again, didn't get any money but our account was debited the entire amount and we were charged a service charge, we have never paid service charges using Scotiabank ATMs in Puerto Vallarta. The 2nd time, my husband went into the bank, told them about the problem and a Mexican Scotiabank employee watched my husband do the withdrawal and not get any money, they said there was nothing they could do except for a 45 day investigation from Canada. This is following an issue we had in April where we were shorted 5000 pesos by another Scotia ATM in Puerto Vallarta. We have now had problems with 3 different Scotiabank ATMs.
To say the least we will no longer use Scotiabank ATMs, but I'm wondering if anyone else experienced any similar issues or maybe this is just a problem with our account?