Have just been reading loads of Trip Advisor reviews about the Atlantis. Nobody has a good word to say about it. What on earth is happening? It sounds awful, has put me off booking a trip here.
Everyone seems to be complaining about the extras bill they get when they check out, there are lots of hidden costs, fees and taxes i.e. $30 for a sun shade, $10 beach fee -even if you never set foot on the beach, $10 maid service fee, $50 resort fee, mandatory 15% gratuity fee - even if it's 'to go', 12% tax etc, you get hit with a hefty extras bill at the end of your vacation - it's all per day, so better budget for that.
Also, everyone is complaining about the continual power outages, therefore no air conditioning or lifts when that happens, no hot water, rude staff who couldn't care less and give bad service, people getting charged for things they didn't order.
All the reviews I have read, all seem to say the same thing, it sounds awful. What a shame!!
I went to this hotel about 17 years ago, I loved it, it was the best hotel I have ever been to. I always wanted to come back here one day. I can only assume that the management changed at some point and this is the result. I hope someone saves this once great hotel.