Please share your experience with getting or NOT getting a full refund for a booked trip after Irma. Many of us will remember how we are/were treated when booking in the future.
Our trip is booked with Caribbean Villas. If we cancel they would keep 20% of our deposit even if the property is inhabitable. I know it is because of the aerial pictures. The only contact has been initiated by me and they have given me zero information other than I can cancel and forfeit 20% or it can be applied to a future rental with them. Their main office is on the east coast and the owner was supposed to go to STJ two weeks ago to survey all their rentals. Our trip isn't until the end of April and we do have trip insurance, so we are crossing our fingers and hoping for the best.
Very poor customer service IMHO.