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Do NOT use Prieto Tours for transfers!

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Do NOT use Prieto Tours for transfers!

We booked Prieto Tours for an airport to hotel transfer and hotel to airport. No problems getting to the hotel. Was given a paper for an appointment the following day. Of course, NO ONE showed up. Someone from TravelPlan called the Prieto rep and it was his day off and he said to meet the next day at 1pm. Guess what, he didn't show. We were tired of screwing around and decided to take a taxi back to the airport.

Punta Cana...
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13,104 posts
27 reviews
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1. Re: Do NOT use Prieto Tours for transfers!

Hi there...sounds like you got a poor rep...not necessarly a bad company! What resort did you stay at?

Sunscape Mike

new jersey
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104 posts
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2. Re: Do NOT use Prieto Tours for transfers!

We used Prieto Tours and had no problem - our rep from Liberty travel was there to give us our return time and they showed up right on time.

Warwick, Rhode...
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4,042 posts
84 reviews
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3. Re: Do NOT use Prieto Tours for transfers!

We were recently at PCP through Liberty. Our rep for Prieto Tours did not show up all week. One of the other reps called him on day 4 and he said he was taking some time off. We had planned on using taxis for the transfers, but we were interested in excursion bookings.

We just booked through some very nice other people, instead.

Not good advertisement for their company.


Erieau, Canada
Destination Expert
for Punta Cana
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14,862 posts
88 reviews
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4. Re: Do NOT use Prieto Tours for transfers!

amazing how many post and make comments..get questions but never seem to come back to respond to their original post or any followup

Personally I think I will start asking T/A staff to delete these, my point is is you can run down a company and badmouth them have the b*lls to come back and state your position and answer any questions that others might put forward.

Wanna vent, vent then come back and answer others concerns.

New Jersey
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653 posts
9 reviews
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5. Re: Do NOT use Prieto Tours for transfers!

hey hlywud....relax

the orignal post was at 3;54 PM today and 2;30 hours later you are complaining they haven't been back to respond to the questions

not everybody has the access or time to be on this forum every hour of the day. If 1-2 days later they haven't responded, then you might have a gripe. Not 2;30 hours later.

Level Contributor
4,493 posts
29 reviews
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6. Re: Do NOT use Prieto Tours for transfers!

We had an awesome driver w/ Prieto to the Punta Cana Princess in April, we were the only 2 on the bus and he stopped at a bar on the way so we could get Presidentes! But I must agree it was a pain arranging our transfer back...the rep was supposed to meet us at the lobby for our briefing the following a.m. and didn't show up. Since we've been to the D.R. 5 times and know they run on "Dominican Time" we didn't worry overly much. When the day before we had to leave arrived and we still hadn't been able to contact them however; we made a point of inquiring at the front desk. The staff was extremely helpful and were able to reach them via phone to verify our pick up time the following day. It all went off without a hitch! I'd recommend you talk to the resort manager if you have any trouble at all, and hopefully they will be able to assist you.


New jersey
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171 posts
3 reviews
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7. Re: Do NOT use Prieto Tours for transfers!

My son and 7 of his friends were supposed to be picked up by Prieto Tours to go to the Punta Cana airport yesterday (July12) The time they were given was 9:30AM They were never picked up, although the rep said they were on their way. Finally at 11AM they took 2 cabs to the airport and barely made their flight at 1:15

Bangor, Maine
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3,055 posts
6 reviews
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8. Re: Do NOT use Prieto Tours for transfers!


we thought we were the only ones with this sort of problem...totally different company though. Met the next day with our rep. didn't have our return flight info so were told to come back the next day. In the meantime, recieved a note saying we missed the orientation (no....we were there, the whole hour and a half), but anyway...went back for 4 days following...never could catch up with our rep. We left the info with another rep. who said he would see that our rep. would get the info. We waited for return info which never came (funny how the nasty letter found us within hours), asked another couple who was in our "group" who told us what time the bus for the airport was leaving...anywhoo, that bus got us where we were going as our names were on the list from the original booking...why do we need tour reps anyway????? Not to sound mean, but this was the ONLY downfall of our trip! And wondering what it is they do???

9. Re: Do NOT use Prieto Tours for transfers!

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Removed on: 05 September 2009, 09:56