Bought two of these passes for my fiance and I not knowing how things worked in europe. After scouring forums it sounds like it was a ripoff. I've come to terms with that, but the other thing i've noticed is that their site is completely unusable. Many times train schedules dont appear and I get a very generic error. I just also tried to book seat reservations for lyon to geneva and it said my order is processing but not confirmed. I am about to issue a chargeback against them for both tickets but id rather not do that.
My question is, assuming the global passes I purchased arrive in time and I have them in my posession is there a way to buy seat reservations through other systems that can "mix" with the global passes from rail europe or do i HAVE to use their site for seat reservations? Any information would be appreciated. I can't believe how much stress and confusion i've had to go through just to get what I thought was a buy it and forget it pass.