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Anyone familiarized with AXA Schengen Travel Insurance?

Villahermosa, Mexico
Level Contributor
9 posts
26 reviews
Anyone familiarized with AXA Schengen Travel Insurance?

I am going to Europe next week and I learned about AXA Insurance.

Is it reliable to buy it online?

Is travel insurance a decisive factor for immigration agents to let me in into the European Union?

Thank You, -i am going alone and I am nervous, I am entering through Frankfurt, Germany.

43 replies to this topic
Sheffield
Level Contributor
5,434 posts
154 reviews
1. Re: Anyone familiarized with AXA Schengen Travel Insurance?

No, it is not a requirement to have insurance to enter the Schengen Area. But it is a very good idea indeed.

I would have thought that you would need to buy travel insurance from a Mexico based company before you leave home.

Axa is certainly a very large and legitimate insurance company but however and from whomever you buy insurance, you must read the terms and conditions carefully to make sure that the cover suits your needs.

Mexico City, Mexico
1 post
2. Re: Anyone familiarized with AXA Schengen Travel Insurance?

I hope everything went ok. For anyone else trying Axa out, I would recommend NOT to. They are quite fraudulent, customer unfriendly and if it is a Schengen Visa you can expect to wait for at least 4 weeks until you get any reply, because there is no phone number and if you call them they tell you they don't even have a data base. A massive company without a data base available for its customers, to search for info regarding their own insurance?? I haven't even received my papers and this makes my possible trip very insecure stuff. Thumbs down for these people

Lynge, Denmark
1 post
3. Re: Anyone familiarized with AXA Schengen Travel Insurance?

Had the same experience. On their "nice" homepage they say that they refund the insurance if visa is declined. Unfortunately our visa was declined, but when I try to contact the company by mail they don't replay (more than 1 month now). Looks like they had stolen my money. Don't know what to do....

Sheffield
Level Contributor
5,434 posts
154 reviews
4. Re: Anyone familiarized with AXA Schengen Travel Insurance?

Thomasgreen2015 You say that you are in Denmark, which is within the Schengen Zone. How did you get there if your visa was declined?

Whatever else Axa might be, thieves I suspect is not one.

Yours is a very odd post.

Philippines
Level Contributor
65 posts
61 reviews
5. Re: Anyone familiarized with AXA Schengen Travel Insurance?

@MarioCastillejo, Travel insurance for EU is requirement for visa application. If your Schengen visa approved no need to buy another insurance unless you extend your stay there. Although, I don't have idea AXA coz im using BLUE CROSS insurance.

Washington DC...
Level Contributor
2 posts
11 reviews
6. Re: Anyone familiarized with AXA Schengen Travel Insurance?

Bad bad idea, this company claims to support all Schengen Visa, but their policy is denied by Czech Embassy. Also, the customer service is really bad, no reply to any of my inquiries. It is a shame that Google put its ads top of the page when search for "Schengen visa insurance", had it not been advertised by google, I wouldn't have bought from them.

Germany
Level Contributor
249 posts
7. Re: Anyone familiarized with AXA Schengen Travel Insurance?

Whether TI is required or not: it's always good to get one - just in case (better safe, than sorry!) In emergencies - which I don't wish to anybody - medical treatment can easily be a 5 digit EUR amount.

I don't work for AXA but I can confirm that they are a reputable company in Germany - although you will always find somebody having issues with any insurance company ;)

@ MidMelody: I haven't checked for Czech (obviously) but I made e.g. the experience that when reading visa requirements for other countries usually a list of providers for the insurance is given. If you choose an insurance which is not on this list it's at the discretion of the "clerk" whether they honour this, or not.

Also in this case I would stick to the nominated companies (better safe, than sorry)

Over & out

kent
Destination Expert
for Kent, Solo Travel
Level Contributor
14,658 posts
141 reviews
8. Re: Anyone familiarized with AXA Schengen Travel Insurance?

This post in over 10 months old, and the OP was travelling in 2015.

As a point of information, AXA is a respected insurance company within Europe, who are the underwriters of many insurance products, including travel insurance. Neither AXA, or any other travel insurance company have any influence or connection with visa applications.

It is always prudent to obtain a visa before buying any commercial product, be it travel insurance, flights or accommodation..

The Bargain forum has a comprehensive information item, from the " Know How To..." series, specifically for travel insurance.

As the trip advisor phone app is so limited, posters will need a laptop/PC to be able to access the full forum and website content.

Bangkok, Thailand
Level Contributor
10,373 posts
99 reviews
9. Re: Anyone familiarized with AXA Schengen Travel Insurance?

To reiterate the point made earlier, proof of sufficient travel insurance cover is a required document when making a Schengen visa application. Schengen country embassies in a country usually have a common list of local insurance companies that provide acceptable policies. Some embassies may make their own rules about that, though, so it is best to get the list from their own web pages.

We actually used AXA in Thailand for my wife's insurance when she visited Schengen area last year. It was not possible to buy online but the insurance worked. We even got her medical costs back. It could have been smoother including a web claim form that would have worked but making a claim by visiting their office produced results. They also lack partner hospitals in Europe so you must pay first and claim later. Next time we will look for alternatives but AXA was not really worse than I would expect from an insurance company.

1 post
10. Re: Anyone familiarized with AXA Schengen Travel Insurance?

I used it for acquiring my husband's Schengen Visa and it was fast BUT when I wanted to try to extend the insurance I could get no help. I tried emailing, Facebook, calling (where my only options were in dutch and french) never got through to anyone. Then tried calling the medical center where no one ever picked up. I'm glad it wasn't an emergency! Not surprising that you can't leave comments about them on Facebook. I've given up on this company and just praise myself lucky we never had to use the insurance!

AVOID.

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