I would like to share the experience I have with vacation rentals in Mallorca.
We booked a Villa in Inca, Mallorca (Villa Ermita, also called Sa Calobra). The agent was the company Live & Life Mallorca Properties. The Villa was fully paid in advance. The agent cancelled on us three – 3 – days before our arrival at the Villa. To start with the positive: We got our money back, so by law maybe everything was ok? But of course when you lose your vacation home three days before arrival, and you have airplane tickets for 10 people it isn’t ok. Live & Life Mallorca did not give us any good explanation why this happened. They did not answer our phone calls. They did not find an alternative Villa or other accommodation. In our opinion this is a company you should stay away from, because they are not serious. We did manage, via other serious agents and home owners, to find an alternative Villa in Mallorca. The experience we had these three turbulent days tells us that there are other agents that are genuine interested in their customers, and gives an effort to help in situations like this. Live & Life Mallorca is in our opinion not in that category. I would stay away from Live & Life Mallorca and Villa Ermita.