Some background first:
A friend and I recently attended a wedding in a country we were not familiar with and there was little time to do the usual research and self booking. So we used a recommended travel agent ( friend of a friend).
Many emails went back and forwards. We seemed to have an itinerary we were happy with.
We left home at 5am to catch our flights. Unknown to us the "final" itinerary and hotel vouchers arrived in my inbox at 1am. Once auto downloaded onto my PC there was no way of knowing it had arrived. I turned my computer off as I left the house without thinking something crucial would have arrived in the few hours since I last looked.
By not having this final itinerary and the vouchers a multitude of problems occurred. We didnt know that certain things had been booked that we didnt ask for (such as a show, driver for 4 days etc). We didnt have times of when things were happening (just the days) but our driver had an itineray and seemed to know eg "we leave at 8am tomorrow" so we trusted his knowledge. His itineray was different to the final one too!
There were other non itinerary issues as well such as a filthy hotel, driving times well out so we missed an excursion we really wanted to do, driver taking us to the wrong hotel (same name as booked but different location) etc etc
What I want to know is the sending of an itinerary at the last moment acceptable? I am requesting an explanation of the problems we encountered from the agent and the most quoted excuse is " But we sent the itinerary before you left home so therefore you should have known this or that".
Thanks :)Edited: 06 April 2014, 04:49