They are horrible. I´ve just arrived from Austria and I had a bad experience with Travel Republic. I´m sorry not to have read all the bad comments about TR before booking. They offer good prices but then nothing is as they show and as you expect to be. Besides that, they have sent me an e-mail asking for my opinion about the hotel. Curiously, they had like 6 great comments about the hotel I booked rated between 8.9 and 10 and nothing bad, something incredible after having stayed in one of the worse hotels of my life. I wrote my comment, I rated the hotel with 3 points, being very mild in my opinion, and TR just didn´t publish the comment. They are cheaters!!!! NEVER AGAIN.