I used bookit last year to punta cana and since it was my first time booking online i had alot of questions. My issue was i could not get a second question answered. When i called the person back he was never around. I left messages and that person NEVER returned my calls. When i called and explained it to another rep, they put me through to the original rep voicemail. I had to get a manager to assist me.
This year i am travelling back to punta cana to celebrate a BIG birthday. I decided to give bookit another chance. My issue is THE SAME THING IS HAPPENING. The customer service rep did send me the information i requested however he forgot to add someone in that i asked via email. I replied to his email and THE EMAIL BOUNCED BACK. NO SUCH EMAIL. i called him and left a message for him to call me back. That was yesterday. Can someone please suggest a reputable travel service? BOOKIT IS NOT IT.