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Can't find out how to contact TripAdvisor

London
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13 posts
103 reviews
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Can't find out how to contact TripAdvisor

Help Centre says:

Find the Help Center section below that best matches your question. Click that section to see questions like yours, along with helpful answers. If your question isn't answered after you have browsed the individual questions, look for a "Contact Us" link in the middle of that page. That will contact our support specialists directly.

Where are these links? They are not 'in the middle of that page'!

West Grey, Ontario
Destination Expert
for Toronto
Level Contributor
73,604 posts
89 reviews
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1. Re: Can't find out how to contact TripAdvisor

Hi LondonSkitripper;

If you post what your general concern is, perhaps one of us can direct you to the appropriate Help Centre page.

Best Regards

Chester, United...
Level Contributor
60,126 posts
67 reviews
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2. Re: Can't find out how to contact TripAdvisor

OP also has two similar posts on HUMTAB

West Grey, Ontario
Destination Expert
for Toronto
Level Contributor
73,604 posts
89 reviews
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3. Re: Can't find out how to contact TripAdvisor

Asked and answered

tripadvisor.ca/ShowTopic-g1-i12104-k5326546-…

4. Re: Can't find out how to contact TripAdvisor

-:- Message from TripAdvisor staff -:-

TripAdvisor staff removed this post because it made false or speculative claims about TripAdvisor and its staff, or it quoted or summarised private correspondence from TripAdvisor staff.

To review the TripAdvisor Forums Posting Guidelines, please follow this link: http://www.tripadvisor.com/pages/forums_posting_guidelines.html

We remove posts that do not follow our posting guidelines, and we reserve the right to remove any post for any reason.

Removed on: 15 November 2012, 00:23
UK
Level Contributor
49,561 posts
92 reviews
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5. Re: Can't find out how to contact TripAdvisor

TA will never say why someone else's reviews have been removed, they will only tell the writer of each individual review.

If was to hazard a guess as to why lots of negative ones have gone and positive remain, it would be because in one way or another the negative ones were against guidelines, and the manager of the place in question got proactive and challenged them as being against guidelines. Its not uncommon for people who write a negative review to "go over the top" and inadvertently break guidelines. For example it may be as simple as "plenty of other guests also told us that such and such happened" = hearsay = not allowed.

It may well be that the positive ones are also against guidelines but of course the owner wont challenge those :-)

Of course, this is just a guess but it wouldn't be the first time this has happened.

Washington State
Destination Expert
for Yosemite National Park
Level Contributor
59,366 posts
114 reviews
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6. Re: Can't find out how to contact TripAdvisor

Hi Tiggybear, and welcome to TripAdvisor forums.

You have 'bumped' up an old thread with outdated information about the HelpCenter. Those instructions no longer apply.

I am curious about your conclusion "they have been too ill-mannered to respond to me." As a new member to the forums, asking why you haven't heard back is a more reasonable option than selecting a random reason. I think joeintheuk's idea is the most likely reason, but there are other possibilities.

If you need help with using the TA website, then please start a new thread with your concerns.

One more piece of info for you ... members are not allowed to discuss TripAdvisor's specific decisions on the open forum. You need to have a private conversation with them by using the Contact Us link on the left side of the new Help Center page.

Calgary, Canada
Destination Expert
for Calgary
Level Contributor
25,721 posts
86 reviews
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7. Re: Can't find out how to contact TripAdvisor

Since I don't work for TripAdvisor and didn't see the reviews before they were removed, I can only guess at what happened.

The business may have changed ownership, and the new owners informed TA of the change. (They have to submit documentation for this, TA doesn't just take them at their word.) Then TA will remove all the reviews that were submitted under the old owners:

…custhelp.com/app/…bought

The business may have completed major renovations to their property. Once TA has seen their documentation for this, they will remove the pre-renovation reviews: …custhelp.com/app/answers/detail/a_id/1617

It could be that someone (or a group of people) was conducting a malicious campaign against the business, writing fake negative reviews, until TA found out and removed them. (And yes, this really happens.)

The negative reviews may not have been based on a first-hand experience, but rather were responding to news reports about the business. (This really happens too.)

Edited: 14 November 2012, 20:30