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Not receiving password reset email :( Please Help

Manchester, United...
1 post
Not receiving password reset email :( Please Help

I've tried this a few times over the past few months. I never receive the email from Tripadvisor. I've verified that the email address is working. Others can send to it.

Options like this


telling me to use support to get help, don't work because support links now require us to LOGIN to even get to the support page. ...Especially annoying for login/password problems.

Any ideas?

Cabarete, Dominican...
Destination Expert
for Cabarete
Level Contributor
47,720 posts
288 reviews
1. Re: Not receiving password reset email :( Please Help

You need to use this form: www.tripadvisor.com/generalsupport

Click on My User Account. You'll see some questions populating in the center of your screen. Select these for answers: Account Details > Merge Two Accounts.

You'll get a comments box where you can explain your password issue, and also ask for your two accounts to be merged as only one account per person is allowed.

It'll be really nice if TripAdvisor could figure out some simpler way of retrieving a password and contact them if it doesn't arrive. Honestly, having to create a new account to be able to contact them is a disaster.

I've been lucky, though, I asked twice for new passwords a couple of weeks ago, and go their email in less than 30 seconds.

2. Re: Not receiving password reset email :( Please Help

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Removed on: 29 April 2017, 10:47