We recently booked a stay in Scotland with a property in Glasgow for part of the time. After making the final payment we noticed the booking advertisement had changed. Now instead of the entire apartment to ourselves, we would be sharing with the owner. This is a 1 bed and 1 bath. We had booked understanding that we would have the place to our selves. We contacted the owner who said no, it was to be shared with him. We did not want to have that arrangement and asked for the booking to be cancelled. He refused. We went back and forth over this via e-mail and the owner in the end said we were not welcome at his place. However, he refused to cancel the booking. With only a couple of weeks until we were heading to Scotland we felt we had no option but to book another place.
At this point, all the reasonably priced places we had looked at were now unavailable. We had to book a place that was substantially more money. We contacted trip adviser to get our money back from the booking. They contacted the owner, who then said we were now welcome. Trip Adviser then told us we would be welcome to stay. We again told them that the booking listing was not what we had originally booked and that we had already made other arrangements and that it was ridiculous to expect us to stay at a place where we had already been refused. They refused to do anything.
We were now left with the choice of staying at the shared accommodation that we had booked as the whole apartment, or lose the entire amount already paid. As well, if we did stay there, we were now going to lose the entire amount paid for the place we had booked when we had become "unwelcome" at the first place.
Of course, we are going to stay at the 2nd place we booked but, this experience has certainly left a bad taste on our mouths and at this point we are seeking a remedy through our credit card company.
To say we are disappointed with Trip Advisor would be an understatement. We expected to be dealing with an honest company that would be helpful for travelers. This was certainly not our experience. We have to this point lost about $200.00 Can, not a lot but, when you are retired, on a fixed income and planning a bucket list trip, it is not a good start. This does not include the additional money we did have to pay for alternate accommodation. At the same time, Trip Advisor gets their cut from the rental and the owner, who falsely advertised the unit, gets his unit rented without anyone there. He actually gets to pocket the rental and the cleaning fees for a unit that will not be used, other than by himself.
Oh yes, Trip Adisor did send us an e-mail asking if WE wanted to cancel the booking. If we cancel we lose everything since it was past the date for cancelling and getting any money back. Hummm stay at a place where you have been told you are not welcome and share that place with the person who does not want you there or lose $200.00 - Great choice we have been given by Trip Advisor.
This was our first use of Trip Advisor to book accommodation and needless to say it will be our last.