Just returned from a great week at the Golden Parnassus. It was the first time we flew on Frontier Air. It was a great non-stop flight to-from Cleveland.
We traveled with 3 other couples. While at the Frontier window at CUN we were in the process on getting our boarding passes, and checking our luggage for the return trip. One of our travel party was at the window next to me, and upon checking his two bags, he paid the $40 fee with two $20usd bills. I watched the agent place the 2 bills on the counter and then about 30 seconds later he scooped the bills up and slid them into his front pants pocket.
I paid with a credit card, as I always do, and after all of our group was processed, I told everyone what I saw. A different couple in our party said they paid in cash also, and the agent they used pulled a stack of bills out of his pocket, added the newly received bills to his stack and returned them all to his pocket.
I might add that the first party did NOT get a receipt for the bags, other than the stubs from the bag tags. The second party that paid in cash did get a receipt, as did all others in our group.
Was this a theft? Or are there no cash drawers at the window? Just curious? Should I contact Frontier, as I know the window number/date/time that this happened?