I booked a couple of flights for a friend on Ryanair Eindhoven to Girona as he did not have a credit card. Unfortunately he did not tell me that his Cuban wife had decided to keep her own name and not his so I obviously booked using his last name. I actually booked these flights a couple of months ago but for reasons known to him he decided to wait until today to tell me this and they fly on Thursday.
Anyway on the website it says that a name change is 100 euros and I'm always reading here about Ryanair's inflexibility etc. She recently got a Dutch national ID card but that as well as her passport has her maiden name on them. The only thing they have is their marriage certificate. I feared the worst. Booking another flight this late in the day was going to be over 200 euros. Alternate carriers were also a no go.
Anyhow he called customer services and actually got through more or less right away. They then told him that it would be no problem to “alter” the name at the airport for just 10 euros by going to the Ryanair desk with the marriage certificate. Now I may be an old cynic but I doubt it will be that simple and I fear that they might get to the airport and be levied the full 150 euro airport name change fee. I mean although she can prove who she is and that they are married to my mind an alteration is a change. I mean it’s not just a Sue to Susan or Rich to Richard it’s a Surname change.
My question to my fellow travelers is has anyone ever done this with Ryanair and do you think they will get away with this alteration for 10 euros?