Recently we flew from Washington to New York for our connecting flight to Sydney via Los Angeles.
On arrival to JFK we noticed many travellers sitting on the floor or on their suitcases as they were too early to check-in for the flight to Los Angeles, having flown in earlier from other cities. To our horror, what we also found was there were no seats in the departure hall in JFK!! The only chairs there were wheelchairs. So we had to stand around for more than an hr before QANTAS opened their counter for check-ins/bag drops. Surely QANTAS would have known there were passengers arriving early from other flights for their connection to Sydney. They could just have 1 check-in counter to accommodate those who have flown in early. And for those who were travelling business class we could have had a relaxing time in the business lounge and enjoyed the facilites there.