Unfortunately I haven't read any topic about eDreams prior getting tickets through them and I ended here writing one more about them.
I bought some tickets through eDreams for my girlfriend and myself and I needed to cancel them for an unexpected reason.
I requested them to write me in email and provide me with a breakdown of a refund I was supposed to be reimbursed, they keep on insisting in getting in contact through phone and are unwilling to provide anything in written.
I even bought some sort of "cancellation insurance" at the time of booking, thinking if there is a need to cancel the tickets it will go smooth.
They told me over the phone that a fee of EUR49.00 will be deducted for each ticket as an airline cancelation fee.
I was unwilling of paying the fee since the exact amount in case of cancellation was not stated at the purchase, and they could have said any amount they came with.
I directly contacted airline trying to cancel the flight directly but I got answer that I am not the owner of the tickets and that I cannot do anything as eDreams is in possession of the tickets.
The question would be, am I the owner of the tickets I paid for and how come the agent is owner of the tickets?
Other thing I would like to mention, even though they say in their terms and conditions they will share credit card details with Travel Supplier nowhere says they will buy ticket on your behalf for themselves to be owner.
On the other hand any sharing of credit card details in that manner requires written authorization by the card owner followed by owners copy of id etc.
They are really not cooperative in emails and they are not answering on questions nor provide information which is asked from them.
I contacted my bank and I am about to rise a dispute, from what I read it is the best solution.
Anybody had any experience like this one.
By the number of topics I have seen, unfortunately bad ones, about eDreams don't You think it should be addressed to IATA as well since they gave them a license to operate.