I booked a flight on Last Minute.com and purposely opted out when they asked about insurance, there was even a 'pop up' stating what would I do if I couldn't fly, or similar. I then continued with my booking, made payment and was both surprised and annoyed when they had charged me for it, despite me purposely opting out.
So I rang Last Minute straight away, who told me they were a 3rd Party, to email them direct. I did this, also noticed they have a 14 day cooling off period with a different email address to what Last Minute.com gave me, I emailed this as well. No response from either as yet. I have tried for a number for them, no success, does anyone know one?
I am very annoyed, and feel this is a scam, pure and simple, I know I opted out, but still was charged. I've had a look online, and see i'm not the only one this has happened to, and they have bad reviews anyway. But I didn't want it in the first place!
Any success stories on getting the money back, and via what route, thanks?