I just joined this forum and hope you can assist me. I know 2 people who have taken several trips with this small group travel company, and they recommend it highly. However, I found conversations on the web in which people who trveled with this group indicated they had horrible experiences and that tour leaders were not helpful in resolving problems. They complained of long rides in small buses. I checked BBB - it indicates there have been 89 complaints registered in the last 3 years, few of which were satisfactorily closed. I realize that some travelers are just complainers, or they sign up for a trip that isnt appropriate for their expectations. Can anyone help me with some unbiased feedback on this company? We're thinking of trying it as an alternative to Classic Journeys - which was a WONDEFUL small group walking tour company experience, but a bit pricey for us.