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Refund

2 posts
Refund

I have booked and paid (via paypal) a villa. The owner now said that it is not possible for us to stay, becauce of maintance. I should cancle the booking. The problem is that the page tells "no refund" if if go to the cancle page. Should i cancle it and take my money back via paypal?

3 replies to this topic
West Grey, Canada
Destination Expert
for Toronto
Level Contributor
85,254 posts
104 reviews
1. Re: Refund

Hi Oswald;

DO NOT CANCEL !

This is a problem at the owner's end. If he/she cancels, they get penalized, financially and administratively.

On the emailed confirmation you received, you will find contact information. I would suggest using that method of contacting TA staff with your concerns, or email ( book.safe@tripadvisor.com )

For future reference, the “TripAdvisor Support” forum is available for general questions and assistance using the TripAdvisor site.

tripadvisor.com/ShowForum-g1-i12105-TripAdvi…

Best Regards

2 posts
2. Re: Refund

Thank you very much for this Informations. I will contact the given mail adress.

West Grey, Canada
Destination Expert
for Toronto
Level Contributor
85,254 posts
104 reviews
3. Re: Refund

You're Welcome !

Reply to: Refund
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