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The Swan

35 Swan Street, West Malling ME19 6JU, England
+44 1732 521910
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Overview
  • Excellent48%
  • Very good26%
  • Average13%
  • Poor9%
  • Terrible4%
Travellers talk about
“brunch” (72 reviews)
“eggs benedict” (11 reviews)
“cod” (14 reviews)
Opens in 29 min
Hours
CUISINES
Bar, British, Vegetarian Friendly, Gluten Free Options, Vegan Options
PRICE
₹₹₹₹
RATINGS
Service
Food
Value
Atmosphere
LOCATION
35 Swan Street, West Malling ME19 6JU, England
All Details
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Reviews (816)
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1 - 10 of 814 reviews

Reviewed 5 days ago

Four of us visited the swan last week for dinner and everything from the friendly welcome to the polite and knowledgeable waitresses and waiter made our night a really enjoyable one. The food was also excellent with all four of us enjoying the delicious cod...More

Thank Manofkent67
Reviewed 6 days ago via mobile

Seven of us were treated by a supplier, and having heard this is the place to go we booked for an early dinner. The initial welcome was brilliant, by who I can only assume was the manager but from then on service was shocking. The...More

1  Thank AmandaKentLondon
Reviewed 6 days ago via mobile

Visited here two weeks ago after hearing how good it was. The reservation was booked to avoid being turned away. When we arrived it was busy, we was asked if we wanted drinks at the bar or to be shown to our table. The food...More

1  Thank hellymcg
Reviewed 1 week ago via mobile

We visited on a weekday lunch time, it was our third visit in the space of 2/3 years. Our previous visits had been good, so since this visit I’ve wondered if standards have slipped a touch. The staff were friendly but argumentative when we asked...More

Thank laughs19
Nick L, Public Relations Manager at The Swan, responded to this reviewResponded 1 week ago

Dear Laughs19 Thank you for taking the time to write a review following your recent visit. I am sorry you experienced poor service, your comment about a staff member being argumentative is extremely concerning as this is not what we expect of anyone who works...More

Reviewed 1 week ago via mobile

Absolutely wonderful brunch experience. Cucumber water, blankets outside in the garden surrounded by roses. Simple beautiful and excellent service. Eggs benedict was scrumptious. Will return.

Thank MissJely
Nick L, Public Relations Manager at The Swan, responded to this reviewResponded 1 week ago

Dear MissJely Thank you for your lovely review! I am delighted you enjoyed your brunch and we look forward to welcoming you back on another occasion. Kind regards, Anne

Reviewed 2 weeks ago via mobile

1st visit in 5 years .... didn’t return under previous ownership as was like a pick up joint for middle age men ... nothing’s changed!!! Bar full of old single men ogling ... turned up For a pre dinner cocktail and was not happy to...More

2  Thank jhcormack
Nick L, Public Relations Manager at The Swan, responded to this reviewResponded 2 weeks ago

Dear J H Cormack We always welcome constructive feedback as it helps us to identify where we can improve. Please be advised your feedback is not constructive in any way whatsoever. Firstly our General Manager was extremely happy to look after you personally throughout your...More

Reviewed 4 weeks ago via mobile

Came to the swan for a cocktail making class for a friends birthday with 5 friends. Was absolutely amazing and would definitely recommend! We had a wonderful boy called ‘Ciaran’ who ran the class. He showed us 5 cocktails which were all delicious and we...More

Thank beckiewhibley
Nick L, Public Relations Manager at The Swan, responded to this reviewResponded 2 weeks ago

Dear Beckie Thank you for your wonderful review. I am so glad you enjoyed the event and I will pass your compliments to Ciaran. He is rather fantastic! Do come back soon, we would love to see you. Kind regards, Anne

Reviewed 5 weeks ago

I've never been here before but one of the girls suggested we go for our monthly catch up. Booking a table was dead simple, on their website, and they called a couple of days before to confirm the booking. Our table was booked for 8pm...More

1  Thank SH05059
Nick L, Public Relations Manager at The Swan, responded to this reviewResponded 4 weeks ago

Dear SH05059! Thank you for a wonderful review, we really appreciate you taking the time to write. I have circulated your review amongst all staff, it is fantastic to receive such kind and detailed comments - a great pat on the back. The Head Chef...More

Reviewed 11 April 2018 via mobile

Came here for our daughters 18th birthday. Food was excellent and the service was very good. They gave us the table we pre-requested and made a fuss of the birthday girl. This is definitely our go to place for a treat night.

Thank gin_lover511
Nick L, Public Relations Manager at The Swan, responded to this reviewResponded 12 April 2018

Dear Gin Lover! Happy Birthday to your daughter and thank you for choosing to celebrate such an important occasion with us. I am delighted you had an enjoyable meal with us and we hope to see you again very soon. Kind regards, Anne

Reviewed 6 April 2018 via mobile

A return visit for us but with friends who had not been before. The food was excellent. Starters of crispy egg with mushroom and chorizo, tuna sashimi and crab salad were all beautifully prepared and presented and very tasty. The main course dishes did not...More

Thank Dean H
Nick L, Public Relations Manager at The Swan, responded to this reviewResponded 6 April 2018

Dear Dean Thank you for you taking the time to write a review, your feedback is highly valued and I will ensure all staff are made aware of your kind comments. I will talk to the head chef about your observations regarding the side dishes...More

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Ask a question
Questions & Answers
482gracer
21 February 2017|
AnswerShow all 2 answers
Response from Nick L | Property representative |
Brunch is served between 9.00am and 12.00am Monday to Friday. Saturday and Sunday is served between 10.00am and 11.45am.
0
Votes
John Y
2 November 2016|
AnswerShow all 5 answers
Response from ian583 | Reviewed this property |
Not at the restaurant but 3 hours behind the tesco super market works out around £2.
2
Votes
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$ 30 - US$ 61
Meals
Drinks, Breakfast, Lunch, Dinner, Brunch, After-hours
Restaurant features
Outdoor Seating, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi, Reservations, Private Dining, Accepts Credit Cards
Good for
Bar Scene, Business meetings, Child-friendly, Local cuisine, Romantic, Special Occasion Dining, Groups
Open Hours
Sunday
10:00 AM - 10:00 PM
Monday
9:00 AM - 10:00 PM
Tuesday
9:00 AM - 10:00 PM
Wednesday
9:00 AM - 10:00 PM
Thursday
9:00 AM - 10:00 PM
Friday
9:00 AM - 10:00 PM
Saturday
10:00 AM - 10:00 PM
Location and Contact Information
  • Address: 35 Swan Street, West Malling ME19 6JU, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Kent  >  West Malling
  • Phone Number: +44 1732 521910
  • E-mail
Description
The Swan is an independent leading Kent restaurant bringing modern dining to the lively market town of West Malling. The restaurant and bar combines stylish design and bespoke furnishings, creating a relaxed yet vibrant atmosphere. Along with the sleek cocktail bar and restaurant, upstairs there is a lounge bar and three private dining rooms, perfectly suited for both social and business gatherings. In the warmer months, the elegant garden is open for diners, drinkers and events. The peaceful top terrace is the perfect wedding venue. Open all day The Swan offers imaginative dining seven days a week. The brunch is one of the best served in the area; healthy options such as granola, caramelised grapefruit, fresh juices or classic dishes including eggs benedict, salt beef hash and a full English. The a la carte menu comprises robust and creative flavours, with a selection of grills and seasonal favourites. In addition, the midweek set menu also offers fabulous value.
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