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Hatties Restaurant

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75 Pool Road, Otley LS21 1HL, England
+44 1943 850050
09:00 - 17:30
Closed now
See all hours
Sun 10:00 - 16:30
Mon - Sat 09:00 - 17:30
More Info
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46 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Showing 46: English reviews
2 reviews
1 of 5 bubbles Reviewed 4 days ago NEW via mobile

Having visited other Hatties restaurants we were incredibly disappointed. 3 year old hit his head on the tray rail and when I asked for an ice pack the response came across as very rude. No ice packs were available (I would have thought this was standard in a first aid kit!) and was told I only have wet clothes which... More 

Thank Rebecca F
Bradford, United Kingdom
Level Contributor
15 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 3 weeks ago

Went to Hatties as we needed other things at the garden centre as well, We both had a Pork dinner it was ok and not overly expensive, The café was quite busy but it was easy to find a clean table as I said you get what you pay for . I would go and eat here again.

Thank debbiegree
Leeds, United Kingdom
Level Contributor
21 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
2 of 5 bubbles Reviewed 1 January 2017 via mobile

Over £20 for 2 jacket potatoes drinks and small kids sandwich! Jacket potatoes hard cold lacking in taste in fact it was that cold the cheese did not melt on it. No sour cream provided with chilli filling as stated on menu. Perhaps the jackets were warmed up from before as skin was very tough. Disappointing.

Thank Lydia R
Otley, United Kingdom
Level Contributor
1,007 reviews
530 restaurant reviews
common_n_restaurant_reviews_1bd8 446 helpful votes
2 of 5 bubbles Reviewed 14 December 2016 via mobile

When this restaurant first opened several years ago after a massive makeover and expansion, it was fabulous. It had attentive, helpful staff, great food served at the counter or cooked (quickly) to order, fast service at the tills etc. Now you get staff with bad attitudes and zero training in food or customer service, cold food, dried up cakes, queues... More 

1 Thank ELAINE B
Level Contributor
22 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
2 of 5 bubbles Reviewed 5 December 2016 via mobile

Unfortunately, after our visit today, I was disappointed. I had a Turkey Lunch. Gravy was cold, meat was cold, Yorkshire Pud was cold. £9.00 was a lot to pay for something that wasn't very good :(

1 Thank katieA1982
Lincoln, United Kingdom
Level Contributor
238 reviews
134 restaurant reviews
common_n_restaurant_reviews_1bd8 105 helpful votes
3 of 5 bubbles Reviewed 29 November 2016

Called in here with friends for a coffee and cake for some of us, no better or worse than similar places, cost fairly similar, good range of food on menu, cant really say much else. Large garden/ craft centre which is great to look around if you like that sort of thing, I don't!!

Thank lincolnhatter
Level Contributor
152 reviews
85 restaurant reviews
common_n_restaurant_reviews_1bd8 93 helpful votes
4 of 5 bubbles Reviewed 20 November 2016

Called in for morning coffee on way home. Decent sized mugs for less than £2. The breakfast and lunch options were just changing as we arrived at 11.30. It's a big seated area suitable for coach trips but with sofas also for couples. It's easy access from the A659 and we will be frequenting it again whenever we head towards... More 

Thank YorkshireZimmer
Level Contributor
15 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 7 November 2016

i have been in two minds whether to leave a review for this restaurant because i actually don't wish to encourage more clients! i don't want the pie to run out before i have the time to get there seeing as they go so fast already. Doing an excellent review could actually spoil my weekends by them running out sooner.... More 

Thank T J
Bradford, United Kingdom
Level Contributor
149 reviews
120 restaurant reviews
common_n_restaurant_reviews_1bd8 42 helpful votes
2 of 5 bubbles Reviewed 6 November 2016

Called in today for a quick cuppa and a bite to eat. This cafe is definitely going downhill in my opinion. The staff with long hair need to be told to pull it back away from their faces and prevent it going into food, there is one member of staff in particular and I feel ill watching her handle food... More 

Thank BednBreakfast C
1 review
5 of 5 bubbles Reviewed 13 October 2016 via mobile

Great lunch and fantastic service on what was a very busy day. There were queues but the staff remained friendly and helpful, even though some customers were being quite rude and impatient. Although there was a short wait, I was advised of this when I ordered. The food was good quality and the restaurant well managed. I'll be visiting again.

Thank cazzam1

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Otley, West Yorkshire

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Restaurant Details

Rating summary
  • Food
    3.5 of 5 bubbles
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
    3.5 of 5 bubbles
Cafe, British
Breakfast, Lunch
Restaurant features
Seating, Highchairs Available, Wheelchair Accessible
Good for
Child-friendly, Kids
Open Hours
10:00 - 16:30
09:00 - 17:30
09:00 - 17:30
09:00 - 17:30
09:00 - 17:30
09:00 - 17:30
09:00 - 17:30
Location and Contact Information
  • Address: 75 Pool Road, Otley LS21 1HL, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Yorkshire  >  West Yorkshire  >  Otley
  • Phone Number: +44 1943 850050

Questions & Answers

Questions? Get answers from Hatties Restaurant staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?