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Hall Lane, Shincliffe, England
+44 191 384 7553
Website
Today
09:30 - 17:00
Open now
See all hours
Hours:
Sun 10:30 - 16:00
Mon - Fri 09:30 - 17:00
Sat 09:30 - 16:30
More Info
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171 Reviews from our TripAdvisor Community

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Showing 171: English reviews
Hawthorn,Co.Durham
Level Contributor
293 reviews
93 restaurant reviews
common_n_restaurant_reviews_1bd8 108 helpful votes
Reviewed 1 week ago via mobile

Have had coffee and food here many times before however today when we had a fruit scone it was disappointing. The fruit scones although soft inside was really well done and therefore crispy on the outside. They just broke off in hard crumbs when cut open. Needed lots of butter or jam to make them ok. Will not pick scones... More 

Helpful?
Thank Brenda H
Level Contributor
8 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
Reviewed 1 week ago via mobile

Having visited the website yesterday I took my daughter and mother to Brambles for afternoon tea today. Having waited around 15 minutes in the queue I was appalled to be told in a very brusque and unapologetic manner that if I hadn't booked then we couldn't have any as "there wouldn't be enough". I asked if there were sandwiches and... More 

Helpful?
1 Thank cushybutterfield
Caroline C, General Manager at Brambles Coffee Shop, responded to this review

Thank you for your recent review. We always welcome both positive and negative comments, and we take all reviews with great sincerity, as a business our customer feedback is a positive development for improvement. I am disappointed to read your recent experience at Brambles was not satisfiable. In order for us to address the situation accordingly, we would appreciate it... More 

Manchester, United Kingdom
Level Contributor
11 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
Reviewed 3 weeks ago via mobile

Visited with my wife and we both ordered Giant Yorkshire Pudding with Sausages and Vegetables. When the meals arrived the Yorkshire puddings were frozen rather than home made and not what I would consider giant. The sausages were utterly tasteless and the mixed veg was frozen peas and carrots. There was a lukewarm brown liquid that resembled gravy. The only... More 

Helpful?
Thank Barry C
Sale, United Kingdom
Level Contributor
72 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 68 helpful votes
Reviewed 3 weeks ago

Visiting a local garden centre with my mum - saw it had a coffee shop, so had a coffee - apparently it was a 'big thing' with people visiting the garden centre just to go to the coffee shop/restaurant.. It was clean, it had seats, the coffee was ok - Just nothing remarkable - Oh £1.90 for a fruit scone... More 

Helpful?
Thank JPR_101
Newcastle upon Tyne, United Kingdom
Level Contributor
90 reviews
61 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
Reviewed 18 April 2017 via mobile

We visited the Tea Rooms for an Easter Treat for the family, last week, and we were not disappointed. The afternoon tea was unique and plentiful. The Wellington boot smoothie was a lovely touch. 2 delicious sandwiches and a range of pastries meant the savoury outweighed the sweet which was perfect for us. A scone and mini cakes finished off... More 

Helpful?
2 Thank Fiona D
Durham, United Kingdom
Level Contributor
146 reviews
69 restaurant reviews
common_n_restaurant_reviews_1bd8 56 helpful votes
Reviewed 14 April 2017 via mobile

Met a friend here as she lives nearby. Had toastie, salad then lemon meringue. Friend had jacket pot and a chocolate tiffin slice. All fresh and delicious. Staff very efficient. A busy cafe within a lovely garden centre and shop.

Helpful?
Thank saraswales
Level Contributor
3 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
Reviewed 13 April 2017 via mobile

I visited the coffee shop on a Sunday in March. I intended having a full English breakfast which according to their website was available all day. There wasn't a big queue but the service was slow. I asked for the breakfast but was told that they didn't do them after 12 noon. It was 2 minutes past 12 and I... More 

Helpful?
1 Thank Lindsay D
Caroline C, General Manager at Brambles Coffee Shop, responded to this review

Thank you for your recent review. We always welcome both positive and negative comments, and we take all reviews with great sincerity, as a business our customer feedback is a positive development for improvement. I am disappointed to read your recent experience at Brambles was not satisfiable. In order for us to address the situation accordingly, we would appreciate it... More 

Durham, United Kingdom
Level Contributor
18 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
Reviewed 4 April 2017

Went today with my friend, we had the gardeners delight tea between us. Everything was fresh, beautifully prepared/presented and well worth every penny. Would definately recommend. The staff were very attentive and friendly. Would recommend booking beforehand.

Helpful?
Thank Durham42
Durham, United Kingdom
Level Contributor
28 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
Reviewed 3 April 2017

We went to Brambles Café as we had enjoyed an afternoon tea the week before. The restaurant was quite busy, ordered our meals and didn't have long to wait. The food was well presented. The main dinner was lovely but the chicken breast was not fresh & was very hard & dry making it very difficult to cut. The Yorkshire... More 

Helpful?
Thank elcanbo
Chester-le-Street, United Kingdom
Level Contributor
65 reviews
34 restaurant reviews
common_n_restaurant_reviews_1bd8 39 helpful votes
Reviewed 3 April 2017

Where do I start? went to Shincliffe Garden Centre yesterday and decided to have some lunch at Brambles. wish we hadn't bothered. Yes they were busy, Yes staff were very friendly, yes there was a queue in which I waited for 20 minutes, but hey ho it was Sunday. Placed our order and sat down at table number 6. Waited... More 

Helpful?
Thank Mandy C
Caroline C, General Manager at Brambles Coffee Shop, responded to this review

Thank you for your recent review. We always welcome both positive and negative comments, and we take all reviews with great sincerity, as a business our customer feedback is a positive development for improvement. I am disappointed to read your recent experience at Brambles was not satisfiable. I have investigated exactly which cook was responsible for these poor standards &... More 

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Cuisine
Cafe, British, Gluten Free Options, Vegetarian Friendly
Meals
Breakfast, Lunch, Brunch
Restaurant features
Reservations, Outdoor Seating, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible
Good for
Kids, Child-friendly
Open Hours
Sunday
10:30 - 16:00
Monday
09:30 - 17:00
Tuesday
09:30 - 17:00
Wednesday
09:30 - 17:00
Thursday
09:30 - 17:00
Friday
09:30 - 17:00
Saturday
09:30 - 16:30
Location and Contact Information
  • Address: Hall Lane, Shincliffe, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Durham  >  Shincliffe
  • Phone Number: +44 191 384 7553

Questions & Answers

Questions? Get answers from Brambles Coffee Shop staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?