We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Ratings and reviews

Travellers' Choice2022
RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Cafe, Asian, Wine Bar, Italian, American
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Lunch, Dinner, Brunch, After-hours
View all details
meals, features, about
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your visit
  • Face masks required for staff in public areas
  • Face masks required for guests in public areas
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Reviews (13,829)
Filter reviews
11,205 results
Traveller rating
6,314
3,317
1,087
295
192
Traveller type
Time of year
LanguageEnglish
More languages
Traveller rating
6,314
3,317
1,087
295
192
Show reviews that mention
All reviews cheesecake salad cakes bread burger chicken worth the wait huge menu long wait wait for a table large portions great place to eat waikiki servings hawaii slice line
Sort and selected filters
Sort FilterEnglish
Updating list...
Reviewed yesterday via mobile

The food is ok & reasonably priced but when we visited the temperature in the restaurant was very cold to the point where I quickly finished my meal & left to get the comfort of the warm night outside. I don’t envisage returning.

Date of visit: February 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 2 days ago via mobile

Good solid meal. Extremely varied menu. Large portions. All took boxed left-overs home. Wait staff were busy but around and we could attract their attention. Maybe not as attentive as some more expensive places but they did not detract from our experience.

Date of visit: February 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 1 week ago

We ate here at 5pm so didn’t have much of a wait to get a table. They seated us outside so it was much quieter than being indoors. Our server was fantastic. She made some great recommendations for dinner, constantly refilled our drinks without us...having to ask and we only waited about 30 mins for our entrees to come out. We all enjoyed our meals (huge portions) and took cheesecake back to the hotel for dessert.More

Date of visit: January 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 1 week ago

Thank you so much for this review. We're very happy you enjoyed our fantastic service and food. We look forward to seeing you again soon to enjoy more of our cheesecake.

Reviewed 1 week ago

We have eaten at many cheesecake factories and this one does not disappoint. As usual the food is plentiful and the cakes are amazing

Date of visit: January 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 1 week ago

Thank you for your review. We're so happy you enjoyed our food and cakes. We hope to see you again soon.

Reviewed 2 weeks ago

Great food. Varied and large choice of food. Great customer service. Very popular particularly at lunchtime.

Date of visit: January 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 2 weeks ago

Thank you for your review. We're so happy you enjoyed our food, extensive menu options, and great service. We hope to see you again soon.

Reviewed 2 weeks ago via mobile

Place has gone downhill with time, too many people cramped in, not enough waiters/servers ,takes forever to take orders, and then wait time for food is ridiculous, in the end whole experience becomes a waiting exercise.More

Date of visit: January 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 2 weeks ago

We are so sorry for this disappointing experience with us. We will address this with our team. Next time if there is anything about your experience that can be improved, please let our managers know so we can do our best to make it right....More

Reviewed 3 weeks ago via mobile

When you try and slam too many people into a venue you end up serving poor food that takes forever to arrive. Try them on a really really quiet night.More

Date of visit: January 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 2 weeks ago

Thank you for your feedback. We are sorry about your meal and the wait you experienced. We hope you can give us another try. Next time, if there is anything that can be improved, please let our managers know so we can make it right...More

Reviewed 3 weeks ago via mobile

This is one of our fav American chain restaurants. We went 4 times during our stay. We had steak one night and we weren't expecting much but it was delicious. The portions are huge. Most adults could probably share a main or would definitely still...be full and satisfied with a appetiser. My fav is the Mac and cheese balls. The squid is also delicious. We didn't really rate the creamy pastas but that is the only thing on the menu that has ever disappointed.More

Date of visit: January 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 3 weeks ago

We're glad you enjoyed our delicious steak, Fried Macaroni and Cheese, and Fried Calamari. Thank you for your review and we hope to see you again soon.

Reviewed 3 weeks ago via mobile

We ordered starters and main courses, the mains arrived 10 minutes before the starters. We cancelled the starters when the mains arrived, the server was so apologetic the supervisor was heard to say to other servers no more comp meals!! Would have been great if...he had come and spoke to us. Not worth the hype, food is ok but nothing special for the price!!! Won’t be back….More

Date of visit: January 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 3 weeks ago

Hi Paul, we are sorry you were not satisfied with our service. We would have felt the same way you did about this visit. Our service should be much better. We will address this with our staff and hope you can give us another chance....More

Reviewed 3 weeks ago via mobile

I know cheese cake factory has many restaurants but I have to admit I like this one in Honolulu. Good location and good food and super busy. We usually eat there once on every trip

Date of visit: January 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 3 weeks ago

Thank you for your review. We're so happy you enjoyed our good food. We hope to see you again soon.

Reviewed 4 weeks ago

I was really looking forward to try The Cheesecake Factory for the first time. It has a lot of gluten free options. After eating here, I would never eat here again. We went at 2 pm to 'beat the rush' and we still had to...wait. It wasn't a long wait but once we were seated, it was so incredibly loud, so not relaxing at all. Could barely even hear each other talk. We have 3 people with celiac, so there were quite a few options. We got the tamales cakes but they were like cornmeal mush. We got burgers on gluten free buns. The buns fell apart and were inedible. The burgers themselves tasted burnt. Apparently well-done means charred. My daughter's gluten free pasta had no flavour, and my husband regular gluten burger was gross as well. The service wasn't particularly great. Then to top it off, there was water dripping from a vent onto my shoulder. We did get 2 pieces of cheesecake to go. One was a gluten free and that was the only good thing about this place. The cheesecake is expensive but now I can say that I ate cheesecake at the cheesecake factory, and that will be the last time. I have no idea why it is so busy there.More

Date of visit: November 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 3 weeks ago

We would like to speak with you a bit more about the experience you described. Please contact us by going to this webpage - http://www.thecheesecakefactory.com/connect and select "General Questions and Comments" from the Contact Category menu. Thank you.

Reviewed 4 weeks ago via mobile

I was pleasantly surprised that Cheesecake Factory was the same that I was accustomed to at home. Everything turned out good except they were out of Pineapple upside down cheesecake.

Date of visit: January 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 3 weeks ago

We're glad you enjoyed your experience with us. Next time, please let our managers know if anything can be improved so we can do our best to make it right. Thank you for your review, and we hope to see you again soon.

Reviewed 4 weeks ago

The only issue is the wait time to get a table. I was surprised at the lack of similar restarants in Waikiki. Similar to other Cheescake Factories. For an American franchise offering it was either here or Dennys. Better than Dennys...

Date of visit: November 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 3 weeks ago

Thank you for your feedback. We understand your frustration with us regarding the long wait and apologize. When planning your visit, try to come in right when we open in the morning or later in the evening to avoid an extended wait. Thank you.

Reviewed 5 weeks ago via mobile

Waited an hour and forty minutes for a table. Then waitress brought a drink that we didn’t ask for because the one we picked was no longer avail. WTH?? Then our food came, one dish was wrong, took another 30 minutes for the correct meal....(Wasn’t comp’d for her mistake! While our friend was eating she asked if we wanted cheesecake, as he took his 3rd bite. We said we will wait for him to eat. She said well that will be another hour. 5 minutes later she brought us the check without us asking. Completely rude and unprofessional! Again! I understand it’s hard to find good help, but the manager should have visited and asked how everything was going. Won’t go back!More

Date of visit: January 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 4 weeks ago

Hi Tina, we are so sorry for the mistakes that were made with your order and the wait you experienced. You have every right to be disappointed. Our team should be much more attentive and timely when putting together an order and we will work...More

Reviewed 5 weeks ago

We wanted somewhere nice for our last meal in Honolulu, but hadn’t booked anything ahead of time. Thought we would try the Cheese Cake Factory on the off chance they could fit us in. There was a short wait of about ten minutes for a...table (15 mins if you wanted to dine outside). Not bad for a busy evening in December and well worth the short wait. We were given a bleeper to let us know when the table was available and sat and had a cocktail at the well stocked bar. The whole service at the Cheesecake Factory is well organised, from arrival to paying the check. The menu is extensive and had lots of vegetarian options. When we got our bill at the end of the night, I was astonished as how reasonable it was. The restaurant is situated just across from the international market and not far from the beach. Ideal place to dine.More

Date of visit: December 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 4 weeks ago

Hi Graeme, thank you for your review. We're glad you enjoyed our service when you dined with us. We look forward to seeing you again soon.

View more reviews
Best nearby
Best nearby hotelsSee all
The Royal Hawaiian, a Luxury Collection Resort, Waikiki
5,008 reviews
.12 km away
Outrigger Waikiki Beach Resort
6,401 reviews
.17 km away
Outrigger Waikiki Beachcomber Hotel
603 reviews
.18 km away
Shoreline Hotel Waikiki
2,705 reviews
.20 km away
Best nearby restaurantsSee all
Island Vintage Shave Ice
460 reviews
.08 km away
Island Vintage Coffee
1,656 reviews
.06 km away
Coco Cove
500 reviews
.07 km away
Best nearby attractionsSee all
Waikiki Business Plaza
14 reviews
.07 km away
Pan-Pacific Festival
5 reviews
.07 km away
E Noa Tours
14,532 reviews
.01 km away
Island Slipper
10 reviews
.04 km away
Questions & Answers
Ask a question
ken v
18 June 2022|
AnswerShow all 2 answers
Response from J9821 | Reviewed this property |
Sorry I am not sure. Maybe email or call them to double check
0
Votes
Theodore C
3 July 2020|
AnswerShow all 9 answers
Response from KMichelTravels | Reviewed this property |
No, There is no free parking at the Cheesecake Factory. There is a parking garage close by OR if you are not allergic to walking 3-5 blocks to get to Cheesecake Factory you could park at the Zoo's Parking lot for a very... More
0
Votes
Scenic679555
19 November 2019|
AnswerShow all 6 answers
Response from twduffyshawca | Reviewed this property |
They are busy most days...we beat the dinner rush by arriving around 4 to 4:30 pm...lunch menu valid until 5:00pm, hey we were on vacation.
0
Votes
Is This Your Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Free Listing

THE CHEESECAKE FACTORY, Honolulu - 2301 Kalakaua Ave, Waikiki - Menu & Prices - Tripadvisor

Frequently Asked Questions about The Cheesecake Factory

Yes, The Cheesecake Factory offers takeaway services.

Yes, The Cheesecake Factory is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

The Cheesecake Factory is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4
  • Atmosphere: 4