The food is ok & reasonably priced but when we visited the temperature in the restaurant was very cold to the point where I quickly finished my meal & left to get the comfort of the warm night outside. I don’t envisage returning.
The food is ok & reasonably priced but when we visited the temperature in the restaurant was very cold to the point where I quickly finished my meal & left to get the comfort of the warm night outside. I don’t envisage returning.
Good solid meal. Extremely varied menu. Large portions. All took boxed left-overs home. Wait staff were busy but around and we could attract their attention. Maybe not as attentive as some more expensive places but they did not detract from our experience.
We ate here at 5pm so didn’t have much of a wait to get a table. They seated us outside so it was much quieter than being indoors. Our server was fantastic. She made some great recommendations for dinner, constantly refilled our drinks without us...having to ask and we only waited about 30 mins for our entrees to come out. We all enjoyed our meals (huge portions) and took cheesecake back to the hotel for dessert.More
Thank you so much for this review. We're very happy you enjoyed our fantastic service and food. We look forward to seeing you again soon to enjoy more of our cheesecake.
We have eaten at many cheesecake factories and this one does not disappoint. As usual the food is plentiful and the cakes are amazing
Thank you for your review. We're so happy you enjoyed our food and cakes. We hope to see you again soon.
Great food. Varied and large choice of food. Great customer service. Very popular particularly at lunchtime.
Thank you for your review. We're so happy you enjoyed our food, extensive menu options, and great service. We hope to see you again soon.
Place has gone downhill with time, too many people cramped in, not enough waiters/servers ,takes forever to take orders, and then wait time for food is ridiculous, in the end whole experience becomes a waiting exercise.More
We are so sorry for this disappointing experience with us. We will address this with our team. Next time if there is anything about your experience that can be improved, please let our managers know so we can do our best to make it right....More
When you try and slam too many people into a venue you end up serving poor food that takes forever to arrive. Try them on a really really quiet night.More
Thank you for your feedback. We are sorry about your meal and the wait you experienced. We hope you can give us another try. Next time, if there is anything that can be improved, please let our managers know so we can make it right...More
This is one of our fav American chain restaurants. We went 4 times during our stay. We had steak one night and we weren't expecting much but it was delicious. The portions are huge. Most adults could probably share a main or would definitely still...be full and satisfied with a appetiser. My fav is the Mac and cheese balls. The squid is also delicious. We didn't really rate the creamy pastas but that is the only thing on the menu that has ever disappointed.More
We're glad you enjoyed our delicious steak, Fried Macaroni and Cheese, and Fried Calamari. Thank you for your review and we hope to see you again soon.
We ordered starters and main courses, the mains arrived 10 minutes before the starters. We cancelled the starters when the mains arrived, the server was so apologetic the supervisor was heard to say to other servers no more comp meals!! Would have been great if...he had come and spoke to us. Not worth the hype, food is ok but nothing special for the price!!! Won’t be back….More
Hi Paul, we are sorry you were not satisfied with our service. We would have felt the same way you did about this visit. Our service should be much better. We will address this with our staff and hope you can give us another chance....More
I know cheese cake factory has many restaurants but I have to admit I like this one in Honolulu. Good location and good food and super busy. We usually eat there once on every trip
Thank you for your review. We're so happy you enjoyed our good food. We hope to see you again soon.
I was really looking forward to try The Cheesecake Factory for the first time. It has a lot of gluten free options. After eating here, I would never eat here again. We went at 2 pm to 'beat the rush' and we still had to...wait. It wasn't a long wait but once we were seated, it was so incredibly loud, so not relaxing at all. Could barely even hear each other talk. We have 3 people with celiac, so there were quite a few options. We got the tamales cakes but they were like cornmeal mush. We got burgers on gluten free buns. The buns fell apart and were inedible. The burgers themselves tasted burnt. Apparently well-done means charred. My daughter's gluten free pasta had no flavour, and my husband regular gluten burger was gross as well. The service wasn't particularly great. Then to top it off, there was water dripping from a vent onto my shoulder. We did get 2 pieces of cheesecake to go. One was a gluten free and that was the only good thing about this place. The cheesecake is expensive but now I can say that I ate cheesecake at the cheesecake factory, and that will be the last time. I have no idea why it is so busy there.More
We would like to speak with you a bit more about the experience you described. Please contact us by going to this webpage - http://www.thecheesecakefactory.com/connect and select "General Questions and Comments" from the Contact Category menu. Thank you.
I was pleasantly surprised that Cheesecake Factory was the same that I was accustomed to at home. Everything turned out good except they were out of Pineapple upside down cheesecake.
We're glad you enjoyed your experience with us. Next time, please let our managers know if anything can be improved so we can do our best to make it right. Thank you for your review, and we hope to see you again soon.
The only issue is the wait time to get a table. I was surprised at the lack of similar restarants in Waikiki. Similar to other Cheescake Factories. For an American franchise offering it was either here or Dennys. Better than Dennys...
Thank you for your feedback. We understand your frustration with us regarding the long wait and apologize. When planning your visit, try to come in right when we open in the morning or later in the evening to avoid an extended wait. Thank you.
Waited an hour and forty minutes for a table. Then waitress brought a drink that we didn’t ask for because the one we picked was no longer avail. WTH?? Then our food came, one dish was wrong, took another 30 minutes for the correct meal....(Wasn’t comp’d for her mistake! While our friend was eating she asked if we wanted cheesecake, as he took his 3rd bite. We said we will wait for him to eat. She said well that will be another hour. 5 minutes later she brought us the check without us asking. Completely rude and unprofessional! Again! I understand it’s hard to find good help, but the manager should have visited and asked how everything was going. Won’t go back!More
Hi Tina, we are so sorry for the mistakes that were made with your order and the wait you experienced. You have every right to be disappointed. Our team should be much more attentive and timely when putting together an order and we will work...More
We wanted somewhere nice for our last meal in Honolulu, but hadn’t booked anything ahead of time. Thought we would try the Cheese Cake Factory on the off chance they could fit us in. There was a short wait of about ten minutes for a...table (15 mins if you wanted to dine outside). Not bad for a busy evening in December and well worth the short wait. We were given a bleeper to let us know when the table was available and sat and had a cocktail at the well stocked bar. The whole service at the Cheesecake Factory is well organised, from arrival to paying the check. The menu is extensive and had lots of vegetarian options. When we got our bill at the end of the night, I was astonished as how reasonable it was. The restaurant is situated just across from the international market and not far from the beach. Ideal place to dine.More
Hi Graeme, thank you for your review. We're glad you enjoyed our service when you dined with us. We look forward to seeing you again soon.