We have to come to Salt Lake quite frequently for my wife's appointments at the Huntsman. We have come to Lucky 13 a few times and never experienced poor or rude service. Our last visit Meredith was our waitress and she was amazing along with...a guy named Sam I believe. They were just incredible people. Very friendly. recommended some options on the menu that were great. I had the old man burger,wife had chicken fingers both excellent. At the end of ournight they even gave my wife a gift basket for the fight against breast cancer. We are from Wyoming not fans of big cities,and really enjoy our visit every time at Lucky 13More

The servers didnt tend to us when we were waiting for water over an hour. There was flies landing on our food when we were trying to eat inside . The servers don't get to keep their tips .

I think the server’s name is Logan even though the receipt said Richard. Worse experience ever with them I would never ever go back to that place. It was my first time for my birthday and wow did I get treated badly. I was over...charged, unappreciated I honestly felt like Logan had personal bias against me because my friends were treated okay. I just hope they train these employees right or they will loose business.More

Lucky 13 burgers are good, but their breakfast is much better. I wish they served breakfast more often than once a week. Also, their service is real hit or miss. Sometimes they’re really nice and sometimes they’re complete jerks. We used to love this place,...but I think we’re going to stop going.More

Recently went to Lucky13 for the first time and it was awful. One of our orders was placed incorrectly despite being one of 2 tables there. We got fries as a starter and we had to ask for ketchup (a very fair and normal request)....A waitress came up to our table, literally threw ketchup packets down, left us nothing to put the ketchup on, turned her back and stomped off before we could ask for a plate. Another man working there came up to us and asked if we drove a range rover or a 4 runner as they were parked incorrectly. When I couldn't understand him he actually yelled at me and said "I SAID EITHER OR!". The place was loud and he was wearing a mask so it was difficult to hear. Long story short I got yelled out for parking perfectly fine. As we left a person that I assume worked there was parking cars. He would not let me out and forced himself into the spot I was in. As I backed up I looked at him and he said "Relax it's a parking spot". I try to give the benefit of the doubt, especially during Covid times, but I have never been treated so incredibly badly at a restaurant after trying to be respectful of the pandemic situation. I will never give them business again nor will I recommend their food. (Proper Burger Co is much better anyway).More

We recently went to Lucky13 during quarantine. We had an appointment at 4.30pm and was met with rude customer service. One of the workers yelled at us and said they were not ready at the time and "would most likely not be ready until 5pm."...Multiple customers were waiting outside in >100F heat because they were incompetent in getting the place ready in time. A text or email would have been nice. When inside we were also yelled at by another rude worker claiming that either a 4runner or a Range Rover was parked incorrectly when we simply asked whether it was the 4runner (our car). He responded rudely with "I said either or!" First of all, you are talking through a mask at a loud establishment, not everyone is going to hear you and it turns out that it wasn’t even our car so we were yelled at for nothing. One of our orders was placed incorrectly when the restaurant is not even at full capacity. Food was surprisingly disappointing. When we asked for ketchup, one of the staff threw the packets of ketchup onto our table when we did not have a place to pour the ketchup on. Lastly, when we were leaving, the "valet" / yet another one of the rude incompetent staff, blocked our car so we could not get out. We backed up first, he then backed up from a parking spot with a car and was blocking ours so we could not leave. He proceeded to push us so that our parking spot opened up. At this point we were confused as to what he was doing since there is only one exit out of the lot. He parked the car he was in in our previous spot and exclaimed, "Relax, it's a parking space." Overall, we are shocked at the abhorrent customer service we’ve received and disappointed to see that the place that we used to like has turned into this. We will not be visiting this place again nor recommending it to any of our friends.More

Was taken here because the burgers were supposed to be killer. I was not lied to. The burgers and fries at this place are amazing. Fun place, and not too crowded at lunchtime. Some of the decor looks like it is a 14 year old...boys idea of sexy, but it doesn't really detract from a great place for a great burger.More