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Ruth's Chris Steak House

Certificate of Excellence
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3750 Wailea Alanui Dr, Wailea, Maui, HI 96753-8300 (The Shops of Wailea)
18088748880
Website
Today
17:00 - 22:00
Closed now
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Hours:
Sun - Sat 17:00 - 22:00
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574 Reviews from our TripAdvisor Community

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Showing 537: English reviews
North Vancouver, Canada
Level Contributor
152 reviews
97 restaurant reviews
common_n_restaurant_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed 3 days ago NEW

We visited for happy hour and dinner. Not our first Ruth Chris experience but first time at this Wailea location upstairs in the Wailea Mall. The bartender doubled up as our server for happy hour and was extremely polite and attentive. Drinks were good, house wines were adequate. We were later seated as requested at a booth for our dinner.... More 

Helpful?
Thank KitKat_1955
Erie, Pennsylvania
Level Contributor
33 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 3 days ago NEW via mobile

Relatively easy to book same-day reservations. The service was poor to average and the steak was good. There were lots of male servers rushing about making us feel like we were at a track meet. Ours was nonstop --talking as he arrived and left our table. Everything is ala Carte which is standard for Ruth's Chris and why our tab... More 

Helpful?
Thank travelThecountry78
Sonoma, California
Level Contributor
369 reviews
172 restaurant reviews
common_n_restaurant_reviews_1bd8 111 helpful votes
3 of 5 bubbles Reviewed 4 days ago NEW

We went for happy hour with the possibility to stay for dinner. The happy hour menu is nice and good value. The bar is small and the restaurant has more of an "old folks" feel. We decided not to stay for dinner. They need to up their game. I am sure they have great steaks like the other restaurants in... More 

Helpful?
Thank SonomaRichard
John B, Public Relations Manager at Ruth's Chris Steak House, responded to this review

Aloha SonomaRichard, Thank you for your feedback. We are very sorry to hear that you were not fully satisfied with your experience and would like to work to make it right. Will you please e-mail your contact information to JBanquil@lingandlouies.com so that I can have our General Manager reach out to you? Thank you. Sincerely, John B. More 

Victoria, Canada
Level Contributor
53 reviews
32 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
2 of 5 bubbles Reviewed 1 week ago via mobile

Happy hour from 5-7 and only around 10 total seats so restrictions apply, however, 2 seats taken by guests having a dinner at the bar? Slow service, didn't take a single plate away and had to ask and wait for everything. Some team work from the crew required. All plates and glasses still there after paying. Happy hour is supposed... More 

Helpful?
Thank Robert U
John B, Public Relations Manager at Ruth's Chris Steak House, responded to this review

Aloha Robert U., Thank you for your feedback. We are very sorry to hear that you were not fully satisfied with your experience and would like to work to make it right. Will you please e-mail your contact information to JBanquil@lingandlouies.com so that I can have our General Manager reach out to you? Thank you. Sincerely, John B. More 

Brisbane, Australia
Level Contributor
5 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 1 week ago via mobile

Had a pleasant evening with good wine and good food, but not exceptional. Very expensive and having to order sides for each meal is over the top. Look for better value elsewhere. It does give great service but the food was not worth the $ charged.

Helpful?
Thank Anna S
John B, Public Relations Manager at Ruth's Chris Steak House, responded to this review

Aloha Anna S., Thank you for your feedback. We are very sorry to hear that you were not fully satisfied with your experience and would like to work to make it right. Will you please e-mail your contact information to JBanquil@lingandlouies.com so that I can have our General Manager reach out to you? Thank you. Sincerely, John B. More 

London, United Kingdom
Level Contributor
50 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 1 week ago

Had a very nice meal with great service - the steak is of course the main attraction, but the service, wines, and desserts are also very good. Easy to get a table early evening but it books up later.

Helpful?
Thank Andy T
John B, Public Relations Manager at Ruth's Chris Steak House, responded to this review

Aloha Andy Tinlin, Thank you for your wonderful review! We look forward to having you back again soon! Sincerely, John B. More 

midwest
Level Contributor
167 reviews
90 restaurant reviews
common_n_restaurant_reviews_1bd8 105 helpful votes
2 of 5 bubbles Reviewed 2 weeks ago via mobile

I've eaten at many Ruth's Chris properties over my life. This one was absolutely the worst. The food was fair. Not the quality I'd expect. The waiter was condescending to us. We decided to share an entrée, since we had appetizers at a different restaurant waiting for our table. Once he heard we were sharing an entrée, his attitude changed.... More 

Helpful?
1 Thank Midwesternmember
John B, Public Relations Manager at Ruth's Chris Steak House, responded to this review

Aloha Midwesternmember, Thank you for your feedback. We are very sorry to hear about your experience and would like to work to make it right. Will you please e-mail your contact information to JBanquil@lingandlouies.com so that I can have our General Manager reach out to you? Thank you. Sincerely, John B. More 

Alberta, Canada
Level Contributor
38 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago

Very well run and the staff are incredibly attentive and welcoming. It was so nice that they offered us a free parking tag to get out of the mall after our dinner. I wonder if they make their own ice cream, because if was beyond fantastic.

Helpful?
Thank WhatWeDo
John B, Public Relations Manager at Ruth's Chris Steak House, responded to this review

Aloha WhatWeDo, Thank you for your fantastic review! We look forward to having you back again soon! Sincerely, John B. More 

Level Contributor
7 reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 3 weeks ago

We went to Ruth Chris to eat before the Elvis Show. We had a lovely experience. There was four of us. My son's steak did come out too done, but the manager came over and gave him a new one which was the "best steak that he had every had." Everything was stellar. We would highly recommend it.

Helpful?
Thank Italiangirl10
John B, Public Relations Manager at Ruth's Chris Steak House, responded to this review

Aloha Italiangirl10, Thank you for your wonderful review! We look forward to having you back again soon. Sincerely, John B. More 

Level Contributor
880 reviews
598 restaurant reviews
common_n_restaurant_reviews_1bd8 1,764 helpful votes
3 of 5 bubbles Reviewed 3 weeks ago

We love the Ruth's Chris in CA and OR and we had a gift card, so I booked our third night's dinner here. We took the hotel town car to the restaurant and were seated in the back. Our server was outstanding and brought us out a glass of champagne to begin our meal since we were celebrating an anniversary.... More 

Helpful?
Thank syrahgirl
John B, Public Relations Manager at Ruth's Chris Steak House, responded to this review

Aloha syrahgirl, Thank you for your feedback. We are very sorry to hear about your experience and would like to work to make it right. Will you please e-mail your contact information to JBanquil@lingandlouies.com so that I can have our General Manager reach out to you? Thank you. Sincerely, John B. More 

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Restaurant Details

Rating summary
  • Food
    4.5 of 5 bubbles
    Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    Atmosphere
    4 of 5 bubbles
Average prices
US$ 60 - US$ 80
Cuisine
American, Steakhouse
Meals
Dinner
Restaurant features
Validated Parking, Television, Highchairs Available, Reservations, Seating, Waitstaff, Parking Available, Street Parking, Free Off-Street Parking, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Cash Only, Accepts Discover
Dining Style
Fine Dining
Good for
Romantic, Groups, Special Occasion Dining, Business meetings, Child-friendly
Open Hours
Sunday
17:00 - 22:00
Monday
17:00 - 22:00
Tuesday
17:00 - 22:00
Wednesday
17:00 - 22:00
Thursday
17:00 - 22:00
Friday
17:00 - 22:00
Saturday
17:00 - 22:00
Location and Contact Information
  • Address: 3750 Wailea Alanui Dr, Wailea, Maui, HI 96753-8300
    (The Shops of Wailea)
  • Location: United States  >  Hawaii (HI)  >  Maui  >  Wailea
  • Phone Number: 18088748880
Description
In 1965, Ruth Fertel mortgaged her home to buy a little steak house in New Orleans named Chris Steak House. After investing her life savings, she proudly added her name to the original. That's how the uniquely name Ruth's Chris Steak House was born. Ruth established this unique restaurant with no restaurant experience, but she vowed to treat every customer like a guest in her own home. And she clearly knew what steak lovers wanted - the very best beef. Today, as always, Ruth's Chris serves only the finest corn-fed Midwestern beef available, broiled in 1800-degree ovens designed by Ruth herself. The steaks are served sizzling on 500-degree plates so every bite is hot and delicious. And while steak is king, the menu also includes expertly executed seafood, lamb, pork, and poultry dishes, as well as classic appetizers, fresh salads, side dishes, and homemade desserts. The award-winning wine list features more than 250 world-class international and domestic labels. Whatever the occasion, Ruth's Chris Steak House is the perfect spot to gather. Unparalleled cuisine, sumptuous surroundings and service that's accomplished yet never fussy - these are the elements of memorable special events.

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Ruth's Chris Steak House and other visitors
2 questions
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Honolulu, Hawaii
over a year ago

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Questions? Get answers from Ruth's Chris Steak House staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?