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Cold Stone Creamery

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11800 W Broad St Ste 2206, Richmond, VA 23233-7909
+1 804-364-3330
11:00 - 23:00
Open now
See all hours
Sun - Wed 11:00 - 22:00
Thu - Sat 11:00 - 23:00
More Info
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17 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Showing 17: English reviews
Kingston Parish, Jamaica
Level Contributor
10 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
Reviewed 10 November 2016

My first time ever having this ice cream and I loved it without a doubt. The flavours were rich and intense and I was in awe with how smooth and creamy the ice cream was, it just melted of my tongue with every taste.

Thank Taj_Bisnott
Oak Island, North Carolina
Level Contributor
39 reviews
33 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
Reviewed 9 November 2016

This is an excellent place for ice cream. It is a little fancier than just hitting Dairy Queen and there are many more options. It's fun to choose what items you'd like to mix with your favorite flavor of ice cream.

Thank Cindy R
Richmond, Virginia
Level Contributor
169 reviews
92 restaurant reviews
common_n_restaurant_reviews_1bd8 34 helpful votes
Reviewed 6 September 2016

I prefer another place for ice cream, but the kids love Stone Cold Creamery. If we come here, I usually buy the "Mine" (16 oz) for myself for a few bucks more and take the rest home. It usually lasts a few days if the kids don't eat it before I get to it. For me, the "Mine" is better... More 

Thank Just_a_normal_mom
Level Contributor
12 reviews
9 restaurant reviews
Reviewed 23 August 2016

I had the dark chocolate with almonds, thank you very much. It was to die for. It was as hot as Hades must be out, so a cooling treat. Great service, friendly and patient.

Thank jennifere488
Beltsville, Maryland
Level Contributor
5 reviews
3 restaurant reviews
Reviewed 18 July 2016

My Girls loves this place. The lines were not long at the time we went imside and that was good for me because I was tired..lol. We were happy customers lastnight. Oh yeah, and they offer a discount to college students.

Thank nfisher4278
Level Contributor
6 reviews
5 restaurant reviews
Reviewed 1 June 2016 via mobile

Our family has a huge love of ice cream so we needed to stop here on our visit from New York. The ice cream was very good. Going in with 5 orders and it was busy. We can Handel busy but staff messed up two orders and actually have us attitude instead of saying sorry. Very unprofessional and if I... More 

Thank Aktina H
Glen Allen, Virginia
Level Contributor
11 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
Reviewed 29 October 2013

I bought ice cream here for my grandson. I was charged around five dollars for a child's size ice cream cone. They give you less than half a scoop of ice cream for a child's size cone. I contacted the owner and the district manager to complain about the cost. I was told this is what they charge! I am... More 

2 Thank Sandra R
Hampton, Virginia
Level Contributor
4 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
Reviewed 24 June 2013

Loved the staff, the cute songs they sing. Ice cream is devine, so many different toppings and so many ways to make you happy.

1 Thank Tammie H
Level Contributor
96 reviews
27 restaurant reviews
common_n_restaurant_reviews_1bd8 59 helpful votes
Reviewed 28 May 2013

The Cold Stones around town are very nice - except the one at 9320 W. Broad Street. That location used to be nice but they have cut down on the amount of ice cream that they give you so that you feel very cheated. Previously a Gotta Have It is piled high with ice cream. The last time I went... More 

1 Thank Hot-tea-and-Scones
Glen Allen, Virginia
Level Contributor
132 reviews
52 restaurant reviews
common_n_restaurant_reviews_1bd8 211 helpful votes
Reviewed 21 February 2013

I love Cold Stone Creamery, and this is one of the best that I have been too. The service is amazing, they sing to you sometimes and they are very nice. To get Ice Cream, you first pick a cup, cone, or a cone in a cup. You can combine flavors and add things into your ice cream, such as... More 

3 Thank Sonny F

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
    4 of 5 bubbles
Average prices
US$ 20
Lunch, Dinner
Restaurant features
Open Hours
11:00 - 22:00
11:00 - 22:00
11:00 - 22:00
11:00 - 22:00
11:00 - 23:00
11:00 - 23:00
11:00 - 23:00
Location and Contact Information
  • Address: 11800 W Broad St Ste 2206, Richmond, VA 23233-7909
  • Location: United States  >  Virginia (VA)  >  Richmond
  • Phone Number: +1 804-364-3330

Questions & Answers

Questions? Get answers from Cold Stone Creamery staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?